The HomeBase Case Manager will assist people facing homelessness to achieve stable housing and sustainable employment that may have limited resources, while providing re-housing and stabilization case management services to participants in the HomeBase program. They will be accountable for intakes and assessments of qualifying families, and for assessing their needs for re-housing and sustainable employment opportunities, connecting clients to services, and achieving housing stability.
Key Responsibilities
Conduct comprehensive client assessments to collect financial, employment, housing, education, and health information as appropriate to develop a re-housing and stabilization plan.
Provide great customer service to all clients.
Return calls in a timely manner and provide services to individuals of the program as well as staff members and walk-ins.
Provide case management and support to emergency assistance clients as well as supportive housing search advocacy.
Provide supportive subsidy plans and furniture/moving assistance for clients.
Conduct client visits with families and assist with housing search and placement opportunities.
Responsible for acquiring documents, ensuring rental units meet health and safety standards as designated by program guidelines.
Develop support systems to meet client needs by identifying and coordinating available services to maintain independent living, self-sufficiency, and family stabilization.
Make proper referrals for clients to available social services and educational and medical resources when appropriate.
Monitor and verify services provided to each client on a monthly/weekly basis to determine quality and effectiveness.
Monitor and update web-based systems with client data updates via E2E and ETO systems and maintain virtual files.
Monthly reporting to Finance Department and Funders.
Manage a caseload of clients and maintain appropriate file documentation to support tracking.
Other duties assigned by supervisor.
Experience Requirements
Excellent verbal and written communication skills with the ability to communicate with clients, management, and peers.
Must be able to effectively communicate with individuals from diverse backgrounds.
Ability to maintain accuracy while meeting all deadlines; detail-oriented, organized, and able to prioritize.
Must provide exceptional customer service.
Strong computer skills including MS Word, Excel, Outlook, database systems, etc.
Must maintain a high level of interpersonal skills to handle sensitive and confidential situations.
Must be able to work in a fast-paced environment with demonstrated ability to deal with multiple competing tasks and demands.
Bilingual skills (English/Spanish) required.
Experience with assisting clients with housing search/resources preferred.
Education Requirements
Bachelor’s degree preferred, but not required.
1-3 years working in the Human Services field or case management experience.
Certifications or Licensures
Must possess a valid Driver’s license and have reliable transportation.
Must be willing to travel throughout the Worcester County area to meet with clients.
Must become certified within the R.E.B (Regional Employment Board) within six (6) months of working within the position.