Overview The Secure Jobs Initiative Case Manager role at RCAP Solutions, Inc. supports families that are experiencing or are at risk of homelessness by connecting them with employment and housing resources. It aims to increase economic stability by integrating employment and housing services. The program, which includes "Pathways to Work" initiatives, provides support in three key areas: Education and Career, Stable Housing, and Family Stability and Well-being. The Secure Jobs Case Manager is responsible for intakes and assessments of qualifying families as well as assessing their needs for re-housing and sustainable employment opportunities. They will refer and connect clients to services and assist them in achieving housing stability, in addition to being responsible for any additional activities and assignments that may be delegated by the Director.
Responsibilities
Provide case management to clients that are experiencing or are at risk of homelessness by connecting them with employment and housing resources.
Conduct comprehensive client assessments to collect financial, employment, housing, education, and health information as appropriate to assist with employment retention and exploring higher education.
Lead monthly meetings with SJI clients to establish the front-facing barriers.
Develop and provide support systems to meet client needs by identifying and coordinating a variety of available services necessary to maintain independent living, self-sufficiency, and family stabilization. (i.e. employment search, housing search, food pantries, daycare, utility assistance, health care, higher education, etc.)
Conduct outreach efforts to provide current employment and educational resources.
Provide exceptional customer service to all clients and vendors.
Conduct monthly client visits, or as needed and discussed with RCAP Solutions and funders.
Attend monthly program meetings and additional meetings as needed.
Responsible for executing monthly reporting to the Finance Department, the funders, and as needed by RCAP Solutions.
Lead with RCAP Solutions values: Integrity, Empathy, Empowerment, Passion, Community and a Commitment to a Better Tomorrow.
Other duties as assigned by supervisor.
Qualifications
Experience Requirements: 1-3 years working in the Human Services field or case management experience.
Excellent verbal and written communication skills with the ability to communicate with clients, management, and peers; must be able to effectively communicate with individuals from diverse backgrounds.
Ability to maintain accuracy while meeting all deadlines; detail-oriented and organized with the ability to prioritize; attend/participate in meetings presenting a team player approach.
Must provide exceptional customer service. Strong computer skills including MS Word, Excel, Outlook, database systems, etc.
Must maintain a high level of interpersonal skills to handle sensitive and confidential situations. Must be able to work in a fast-paced environment with demonstrated ability to deal with multiple competing tasks and demands.
Bilingual skills (English/Spanish) required.
Experience with assisting clients with housing search/resources preferred.
Education: High school diploma/GED required; some college beneficial but not required.
Certifications/Licensure: Must possess a valid Driver's license and have reliable transportation. Must be willing to travel throughout the Worcester County area to meet with clients.