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Overview The Donor Care Coordinator plays a critical role in providing timely, accurate, and personalized support to CURE donors. This full-time position ensures donations are processed and acknowledged with excellence while contributing to donor retention and satisfaction through outreach and stewardship activities. The role is relational and detail-oriented—responsible for executing the systems that support mass and monthly donor engagement while connecting personally with donors through phone calls, handwritten notes, and other touch points. The Coordinator monitors donor behavior and ensures individuals receive the appropriate journey experience based on their segment (mass, monthly, mid-level).
Key Responsibilities Gift Processing & Acknowledgments Accurately enter and process donations in the CRM with timely and personalized acknowledgments
Prepare thank-you letters, tax receipts, new donor packets, and milestone communications (anniversaries, first gift follow-ups, etc.)
Ensure all gifts are properly coded, reconciled, and documented
Donor Outreach & Relationship Stewardship Conduct regular donor outreach via phone calls, handwritten notes, and (as appropriate) text or email
Support personalized follow-up after campaigns, donor events, or significant gifts
Monitor donor engagement and flag relationship-building opportunities to the Donor Care Manager, Champions team, Investor Relations team, or Grants team as appropriate
Donor Journey Oversight Ensure donors are on the appropriate stewardship track based on their giving segment (mass, monthly, mid-level)
Coordinate with the Database Specialist to keep CRM flags, statuses, and preferences updated
Track donor behavior to help trigger upgraded communication, retention tactics, or reactivation efforts
Campaign Execution & Fulfillment Support fulfillment for campaigns, including printing, packaging, and mailing donor-facing materials
Track campaign responses and help prepare metrics for review
Coordinate materials for storytelling, sponsorship updates, and digital communications
Donor Care Management Maintain clean and up-to-date donor records, including contact preferences and communication history
Assist with list segmentation, deduplication, and special data projects
Ensure data accuracy and timely processing
Open mail and help with gift processing as needed
Answer the phone and respond to donor questions
Team Collaboration & Special Projects Participate in weekly team meetings and contribute to collective donor experience goals
Help execute seasonal and year-end campaigns
Jump in on high-touch moments as needed, such as first-time gifts, lapsed donor reactivation, or programmatic impact mailings
Position Details Seniority level: Entry level
Employment type: Full-time
Job function: Sales, General Business, and Education
Industries: Wireless Services, Telecommunications, and Communications Equipment Manufacturing
Note: This refined description removes duplicate sections, stray headings, and extraneous content while preserving the core responsibilities and role context for the Donor Care Coordinator at CURE International.