Overview Join to apply for the Case Manager, Immigration Bilingual Spanish role at The GEO Group, Inc.
Location: Grand Rapids, MI
Benefits Benefits Information: Full-time employees will enjoy a competitive benefits package with options for you and your family including:
Paid Time Off
Paid Holidays
401(k) Matching
Health Insurance
Vision Insurance
Life Insurance
Health Savings Account
Tuition Reimbursement
Employee Discount
Reduced Tuition Rates
Disability Insurance
Employee Assistance Program
Pet Insurance
Dental Insurance
Paid Training
Flexible Spending Account
The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. Equal Opportunity Employer.
Responsibilities Provides case management of Intensive Supervision Appearance Program (ISAP) participants from entry to release by administering the program’s policies and procedures as defined by the Department of Homeland Security (DHS) contract.
Develops, implements, coordinates, reviews and updates case management and individual service plans for ISAP participants in conformance with state and federal regulations and program requirements.
Meets with participants face-to-face regularly as required by contractual obligations.
Develops and maintains accurate and complete case records for all ISAP participants from entry to release from ISAP; proactively manages cases using appropriate tools and techniques; maintains confidentiality of records.
Conducts intake interview and orientation session with each ISAP participant within contractual timeframes and requirements.
Installs electronic monitoring equipment on ISAP participants as necessary and monitors compliance with the electronic monitoring program.
Assists ISAP participants with acquiring travel documents from countries of citizenship; maintains a log of travel document information for each participant.
Evaluates English proficiency of ISAP participants to determine resources necessary for clear communication; coordinates and facilitates translation services, including emergency translation services.
Connects participants with community resources (transportation, medical, food, shelter, clothing, educational, financial, legal, religious, and other social adjustment resources) and identifies/coordinates required services.
Supervises ISAP participants while in Company offices and establishes schedules including counseling sessions, immigration Court appearances, and access to legal services.
Coordinates with participants to ensure attendance at legal orientation and cultural orientation sessions and supplemental services evaluations.
Reviews individual service plans, conducts risk/needs assessments and writes progress reports in compliance with contractual obligations.
Reports program violations promptly using established reporting parameters.
Conducts home visits to verify participants’ places of residence in compliance with contractual obligations.
Performs emergency counseling for ISAP participants as needed and maintains relationships with translation resources in the community (private services, volunteers, universities, ESL schools, NGOs, churches, etc.).
Performs other duties as assigned.
Qualifications Bachelor’s Degree required. Degree in Sociology, Psychology, Social Work, Criminal Justice or related field preferred.
At least two (2) years of customer service or case management experience required; experience in fields related to law, social work, detention, corrections or working with multicultural clients preferred.
Bilingual English/Spanish required.
Valid driver’s license required and the ability to safely operate a motor vehicle in order to perform home visits.
Ability to pass a federal background check and obtain a suitability determination.
United States citizenship required. Must live in the US for 3 of the last 5 years (military and study abroad included).
Effective verbal and written communication skills with employees, community contacts, government officials and participants; ability to interpret and articulate rules, orders, instructions and materials; ability to compose reports.
Demonstrated sound judgment and even temperament; ability to maintain self-control in stressful situations and defuse hostile or unstable situations; ability to deal tactfully with the public.
Attention to detail; problem solving ability; ability to work with multicultural contacts with sensitivity.
Basic knowledge of immigration laws, regulations and procedures; basic computer skills; ability to interpret electronic monitoring messages and daily summary reports; good typing skills to develop and maintain case records.
Ability to work with computers and the necessary software typically used by the department.
Working Conditions: Typical office environment; some local travel; use of standard office equipment; physical ability to place and/or monitor electronic equipment; ability to stand, walk, sit, climb or balance and perform home visits as required.
Employment type Full-time
Seniority level Entry level