Overview Childrens Care Manager role at New Directions Youth and Family Services .
Base pay range Base pay range : $22.00/hr - $23.00/hr
Compensation $22.27 – $23.40 per hour (first year), with yearly raises.
Hours/Schedule Full-Time, Monday–Friday, flexible schedule. Evening and weekend availability may be required based on family needs.
Benefits 105 hours of paid time off in the first year, plus 13 agency holidays
Medical, dental, and life insurance coverage
401k with up to 3% agency match
Guaranteed raises after the first year
Opportunities for advancement within a 100+ year old agency where over 30% of staff have been with us for 10+ years
Position Details Job Title: Children’s Care Manager
Department: Health Home Care Management
Responsibilities Care Management & Planning Facilitate collaboration among providers and supports through regular Multidisciplinary Team (MDT) meetings
Engage youth and families to actively participate in the development of individualized Plans of Care
Promote evidence-based wellness and prevention, linking youth with appropriate medical, behavioral, and community resources
Comprehensive Transitional Care Follow up with hospitals/ERs upon notification of admissions and discharges
Facilitate discharge planning and ensure continuity of care post-transition
Collaborate with providers to adjust services as youth needs change
Family Support & Engagement Connect families with peer supports, self-care programs, and groups to build resilience and knowledge
Support families in developing self-management skills and adherence to treatment plans
Casework Contacts Maintain a caseload of 12–40 youth depending on acuity
Provide at least one monthly face-to-face contact for high and medium acuity cases
Deliver a minimum of two core Health Home Services monthly for all cases
Participate in outreach and engagement to enroll new clients
Crisis Response Assist families in developing crisis and safety plans leveraging strengths and natural supports
Collaborate with the team to provide 24-hour on-call coverage when needed
Documentation & Compliance Maintain accurate and timely documentation in the Health Home electronic record system
Ensure Medicaid and audit compliance in all casework
Maintain confidentiality of all family information
Other Duties Attend supervision, mandatory in-service trainings, and professional development as required
Adhere to agency policies, standards, and ethical guidelines
Perform other tasks as assigned by supervisors
Knowledge, Skills, And Abilities Strong relationship-building, engagement, and communication skills
Ability to work effectively with youth facing complex medical, behavioral, and mental health needs
Flexibility to adapt to changing family and system needs
Ability to collaborate effectively with providers, families, and community partners
Strong organizational and documentation skills
Cultural competence in serving families from diverse backgrounds
Qualifications Bachelor’s degree in a human services field and two years of experience working with youth in a community setting OR
Master’s degree in a human services field and one year of related experience
Valid driver’s license, adequate auto insurance, and compliance with agency driving policies
Ability to pass an annual physical per agency health policy (Category 1 classification)
Compliance with agency safety standards and safe work practices
Commitment to Diversity, Equity, and Inclusion We are committed to fostering a diverse, inclusive, and equitable human service organization. We encourage applicants from diverse cultures and backgrounds.
Senioriy level Entry level
Employment type Full-time
Job function Health Care Provider
Industries: Individual and Family Services