Senior Manager of Performance Operations, Palliative Care Join Thyme Care as a Senior Manager of Performance Operations, Palliative Care.
Our mission is to build a better healthcare journey for cancer patients, where individuals and their loved ones feel seen, supported, and heard by their care team.
We are looking for a Senior Manager, Performance Operations - Palliative Care to improve the connection of members with serious illness to specialty palliative care, monitor and optimize operations for our virtual palliative care clinic, and provide operational and project management support for initiatives that improve outcomes for our serious illness population.
Responsibilities:
Oversee execution of core operational processes related to our specialty and non-specialty palliative care pathways.
Monitor key metrics and use root cause analysis to identify operational bottlenecks, risks, or inefficiencies.
Develop, evolve and present findings in weekly forums to highlight overall performance, risks to impact, process updates cross-functionally, etc.
Quantify and communicate the impact of operational performance through dashboards, reporting, and ad hoc analysis.
Collaborate with Care Delivery leadership and Training / Enablement teams in order to identify, create, and operationalize tools and training to improve performance.
Project Management & Execution:
Translate strategy into concrete team initiatives and milestones, providing visibility into efforts, blockers, and next steps.
Lead cross-functional initiatives that support palliative care integration across our navigation model.
Drive the development and implementation of process improvements to increase efficiency, effectiveness, engagement, and ROI of our palliative care initiatives.
Implement structured project management and documentation practices to ensure operational organization, prioritization, and on-time delivery of projects and deliverables.
Cross-Functional Influence & Communication:
Build productive, trust-based relationships with internal stakeholders including leaders within Care Delivery, Product, Data, and Operations.
Serve as the primary operational spokesperson for palliative care in internal meetings with Network and Partnership Operations.
Foster a culture of shared accountability, problem-solving, continuous improvement, and success through strong organization and a bias for over-communication.
Navigate cross-team dynamics, proactively identifying and addressing friction points through structured collaboration.
Requirements:
At least 5 years of operations, project management, and/or consulting experience in healthcare.
Strong preference for individuals with experience in palliative care, hospice, case management and/or complex care delivery.
Organized and able to work under pressure without sacrificing organization in communications and documentation.
Effective listener and communicator with ability to build rapport and great working relationships with team, leadership, and stakeholders.
Adaptable with a proven track record of success within scaling businesses, fast-paced environments, or startups.
Operational orientation with ability to improve programs and build repeatable, reliable, and efficient processes in healthcare strategy and operations.
Tech-savvy with experience with video chatting, Google Suite, Slack, electronic health records, or comfort in learning new technology.
Proactive with ability to identify priorities, take action, and exhibit a bias for action.
Thyme Care is an equal-opportunity employer and offers a competitive salary range of $145,000-165,000. We also offer benefits and other opportunities.