Job Description
Patient Care Coordinators are responsible for providing exceptional service by welcoming our patients and ensuring all check-in and checkout processes are completed.
Acknowledge and greet patients, customers, and vendors as they walk into the practice, in a friendly and welcoming manner
Answer and respond to telephone inquiries in a professional and timely manner
Schedule appointments
Gather patients and insurance information
Verify and enter patient demographics into EMR ensuring all fields are complete
Verify vision and medical insurance information and enter EMR
Maintain a clear understanding of insurance plans and be able to communicate insurance information to the patients
Pull schedules to ensure insurance eligibility prior to patient appointment and ensure files are complete
Prepare insurance claims and run reports to ensure all charges are billed and filed
Print and prepare forms for patients' visits
Collect and document all charges, co-pays, and payments into EMR
Allocate balances to insurance as needed
Always maintain a clean workspace
Practice economy in the use of equipment and supplies
Perform other duties as needed and as assigned by manager
Requirements
High school diploma or equivalent
Basic computer literacy
Strong organizational skills and attention to detail
Strong communication skills (verbal and written)
Must be able to maintain patient and practice confidentiality
Benefits
401(k) with Match
Medical/Dental/Life/STD/LTD
Vision Service Plan
Employee Vision Discount Program
HSA/FSA
PTO
Paid Holidays
Benefits applicable to full-time employees only
Physical Demands
This position requires the ability to communicate and exchange information, utilize equipment necessary to perform the job, and move about the office.