Mostly remote schedule with periodic work required in office
Join Agrace, a nationally recognized nonprofit leader in hospice and palliative care. If you are looking for a role that helps support meaningful, patient-centered care, this is your opportunity to make a difference!
How You’ll Make a Difference (Essential Functions)
Coordinating Care for the Palliative Care Patient
Conduct phone conversations with patients and families to answer questions about Agrace values, services, benefits, and philosophies and provide education on the benefits of Supportive Care
Process incoming referrals and/or clinical information and document this in the electronic medical record
Coordinate palliative care consults with patients and/or patient representatives
Receive incoming communication from both patients and clinical staff in the field, relay messages and provide troubleshooting
Review and maintain patient medical record
Maintain current patient information within the patient’s chart, including demographic information, medical information, and other relevant data metrics
Identify and request records missing from the patient’s chart
Other duties
Provide miscellaneous support, including cross-coverage training for other Supportive Care operational tasks
Participate in internal work groups, meetings, and committees relative to position responsibilities
Complete mandatory educational requirements
You Bring (Qualifications)
High school diploma/equivalent; post high school education is preferred
Completion of an accredited Medical Assistant program or CMA, preferred
Minimum one year of clinic experience is preferred
Previous scheduling and administrative experience preferred
Experience with EMR (electronic medical records), medical terminology
Ability to develop, maintain, and apply knowledge of palliative care
Knowledge of medical terminology
Excellent verbal and written communication skills
Ability to maintain professional boundaries with patients, families, and co-workers and sensitively meet the needs of terminally ill patients and their families
Ability to work effectively and cooperatively with others
Ability to prioritize and thrive in a fast-paced environment
Ability to think creatively and demonstrate effective problem-solving skills
Competence in culture/ethnicity, gender, race, age, identification, and educational background diversity
Comfortable with Microsoft Office Suite and experienced with electronic health records (EHR); Epic preferred
Ability to be flexible in time and task to meet organizational needs
Ability to maintain confidentiality about patients, families, caregivers, staff, donors, and organizational intellectual property
Ability to use proper body mechanics and standard precaution
Benefits
Competitive pay with free parking
Health, dental, and vision insurance for employees who are hired for 28+ hours per week (.7 FTE +)
Retirement plans with employer matching
Generous Paid Time Off (PTO) and holiday paid time off
Comprehensive onboarding, mentorship, and career development
About Agrace
For more than 45 years, Agrace has been an innovator and leader in both caring for patients and their families, and in educating others about death, dying and grief. We are the largest hospice provider in Wisconsin. Well known for end-of-life care, Agrace also serves people across southern Wisconsin who are aging, seriously ill or grieving.
At Agrace we are strengthened by the unique experiences, cultures and traditions of our staff, patients and clients. Together, we pursue a vision in which every Agrace staff member is treated fairly, and every patient and client experiences the respectful, individualized care they need and deserve.
We foster a culture of belonging that celebrates people’s uniqueness and leads to meaningful, empathetic connections.
Agrace Health Inc is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.