Client Care Coordinator Supervisor
Responsibilities Provides clinical and administrative supervision to Client Care Coordinators to monitor performance, provides training to teach new skills and coaches to improve performance
Utilizes management tools and database to track staff work activities including outreach, intake, assessment, service planning and delivery, referrals and linkages to community-based organizations, follow-up, collaboration with collateral contacts, documentation, confidentiality and contact standards
Develops and implements performance improvement plans and manages progressive disciplinary process as needed
Writes and delivers performance appraisals
Conducts quality improvement reviews; develops and implements action plans to improve effectiveness and efficiency of staff
Assists in the planning and implementation of operational procedures and provides program management with continuous feedback about operations
Serves as point of contact for crisis intervention services
Maintains clinical documentation and records that uphold all HIPAA regulations
Collaborates with referral sources including clinical care providers and legal entities
Reviews and addresses treatment/medication adherence issues as needed
Utilizes multiple Electronic Health Record systems
Develops, delivers and participates in ongoing professional trainings
Qualifications Master’s Degree in social services or behavioral health related field required; Current licensure-LCSW
Three (3) years of job-related experience supervising staff who deliver medical, mental health or substance abuse-focused services to individuals living with chronic medical and/or severe and persistent behavioral health needs
Excellent interpersonal, organizational, writing and computer skills
Working knowledge of medical and/or behavioral health care environments including diagnoses/assessment, clinical terminology, documentation standards and health information systems strongly preferred
Required to work weekends, late nights, and schedule is subjected to change based on program needs
Bilingual Spanish or French a plus
Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.