Medical Review Specialist (MRS)
About i3screen
i3screen is a privately held subsidiary of i3logix, a provider of enterprise document management solutions, scheduling solutions, and custom software. Located in Denver, CO, i3screen was founded in 2008 to provide a smarter screening process with exceptional customer support and cutting-edge technology. We offer drug testing and occupational health screening services via web-based technology that can be easily integrated with other provider systems. The i3screen platform has full “white label” branding capability and offers the most configurable, and customizable solution available on the market today. For more information, visit www.i3screen.com.
This is an in-person position available at our Denver (80238) and Indianapolis (46240) offices. We are specifically looking for someone who can work the 9:30 am - 6 pm, Monday through Friday shift.*
The Medical Review Specialist (MRS) position is integral to ensuring the accuracy and compliance of our drug testing processes. This role involves handling client inquiries, assisting donors with test results, and maintaining confidentiality while processing donor files. The MRS will work closely with our clients to provide timely updates, manage incoming communications, and assist with navigating our web solutions. A thorough understanding of DOT and state regulatory guidelines is essential. This position requires excellent communication skills, attention to detail, and a commitment to providing outstanding customer service. Experience in the drug testing industry and call center environments is highly preferred.
Specific Duties include but are not limited to:
Responding to client inquiries and assisting donors with drug test results via phone or email
Tracking samples, processing donor files, and providing clients with status updates
Placing and tracking orders while ensuring accuracy and timely processing
Assisting clients with accessing and navigating our web solution
Staying informed of client changes, regulatory updates, and SOP revisions
Supporting training efforts and establishing client-specific protocols
Proactively contacting clients to ensure program success and satisfaction
Verifying medication information, including fill and administered dates
Entering data and results as needed, while maintaining accuracy
Understanding and adhering to DOT and state regulatory guidelines
Communicate turnaround problems to the management team as they relate to testing, problem resolution, and completion of client requests
Assist with special projects
Maintaining the confidentiality of all i3screen and client information
Managing incoming mail
Demonstrating stellar attendance, dedication, and reliability
Required Skills:
Availability to work 9:30 am - 6 pm, Monday - Friday
Google Workspace - Intermediate Skill
Microsoft Office 365 (Excel & Word) - Intermediate Skill
Excellent communication skills with staff and customers
Ability to multitask effectively and prioritize tasks
Strong phone and email etiquette
Problem-solving skills with a focus on customer satisfaction
Approachability and availability for team collaboration
Strong listening skills and attention to detail
Outstanding customer service abilities
Team player with a proactive attitude
Highly Preferred Experience:
Call center experience
Experience in the drug testing industry
Programs used:
i3screen proprietary system
Google Workspace
Microsoft Office
Zoho
Slack
Excel
Benefits:
Health insurance
Dental and vision insurance
Colonial Life insurances
401k after 1 year of employment
Paid Time Off
Paid holidays
Bonus programs
Pay:
$19 hourly
Pay will not be below any applicable local minimum wage.
Equal Employment Opportunity :
i3logix provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
We will be accepting applications until the positions are filled.