Overview of the Position The Medical Case Manager provides direct services to HIV-positive clients and their families. This role involves a wide range of responsibilities aimed at achieving positive health outcomes, including conducting client assessments, developing individualized care plans, coordinating services, and advocating on behalf of clients. The Medical Case Manager works closely with clinic staff to ensure comprehensive, patient-centered care and reports directly to the Case Management Supervisor.
Responsibilities Responsible for the management of a client caseload of up to 125 HIV+ persons: conducts a complete assessment of the client’s health, mental health, financial situation, housing situation, legal, social, educational, employment status, etc., and designs a treatment plan based on the assessment.
Assists clients in obtaining needed benefits such as Medicaid, disability, and food stamps.
Helps clients obtain medications through the statewide ADAP and other drug assistance programs.
Conducts housing assessments and completes HOPWA applications for clients as appropriate.
Follows statewide case management guidelines in conducting home visits, re-assessments, mid-year reviews and other required service standards.
Responsible for information exchange between organizations and making referrals as appropriate: makes referrals based on client’s needs for mental health counseling, substance abuse counseling, housing or financial issues, CLTC, etc.; requests records from other organizations on behalf of the client; integrates information into the Hope system (Provide) and files as appropriate; responsible for the maintenance and overall organization of the client’s record (CM paper chart and Provide record).
Educates the client and family members and advocates on their behalf for fair treatment: gives the client consistent and reliable HIV/AIDS information and shares with the family as deemed appropriate by the client; makes calls on behalf of the client when another agency is not providing appropriate levels of care and attention; works to reduce or eliminate discrimination in housing, employment and benefits programs; stays current on HIV/AIDS related research and health information and maintains strong relationships with outside organizations.
Responsible for professional documentation of all services provided: completes progress logs and other Provide Software documentation in a timely manner; documents use of time using agency approved forms and guidelines.
Additional Responsibilities Assist with various special events: participates in the planning and implementation of agency fund-raisers (AIDSWALK, DWS, etc.); assists with Holiday gift programs for clients; identifies and recruits clients from caseload to participate on committees, workshops, community initiatives, etc.
Other duties as assigned.
Quality Management / Reporting: Responsible for ensuring that organization maintains accurate data collection and documentation. Serves on quality management sub-committees as needed.
Knowledge / Skills Experience with and thorough knowledge of Microsoft Office and Excel for report development and data analysis required. Must be familiar with HIV/AIDS disease processes. Be adept in utilizing basic software / data base applications.
Ability to work in a high performance environment.
Ability to take initiative and handle various tasks simultaneously while working efficiently, effectively, and independently under minimal supervision.
Possession of strong written and oral communications and problem solving skills required.
Ability to foster a team environment and motivate staff.
Ability to build and maintain productive working relationships with Clinic, Medical Case Management, Prevention, and Support Services Staff.
Valid Driver’s License required. Some non-traditional working hours may be required.
Other duties as assigned by CMS, DPS, other managers.
Employment details Seniority level: Entry level
Employment type: Full-time
Job function: Health Care Provider
Industries: Hospitals and Health Care
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