Aylo Health is an Equal Opportunity Employer. We work to enrich the health and well-being of every life we touch. Our mission is to make quality healthcare simple and convenient. Because healthy people can do amazing things!
We offer a work environment that values the creation of lifelong relationships, while also providing opportunities for growth and career development. We strive to care for each other with the same passion with which we care for our patients. Aylo Health offers competitive pay to team members who provide high-quality care, while delivering an exceptional patient experience.
JOB SUMMARY: The Level I Certified Medical Assistant will be assigned to our high-volume Clinical Contact Center and is responsible for managing assigned calls to ensure patient diagnostic imaging, labs, prescriptions, and other activities are processed timely and accurately, and according to the providers’ direction.
ESSENTIAL FUNCTIONS:
Manage incoming calls of patients with general or post-visit care
Receive and process e-prescription requests from the pharmacy
Call-in and submit patient medication to pharmacy as instructed by provider
Build great relationships and rapport with patients/callers
Contact insurance companies to receive prior authorization for medication
Correspond with providers through the electronic medical record system (eClinicalWorks) regarding patient activity
Answer patient inquiries regarding general medical questions
Obtain necessary personal and clinical information from patients
Accurately document telephone encounters
Receive test results from providers through telephone encounters
Contact patients by phone in a timely manner, ensuring test results are conveyed accurately and privately following all HIPAA regulations as instructed by the patient record
Transfer patient calls to appropriate personnel for further assistance, as needed
Performs other duties as assigned
QUALIFICATIONS REQUIRED:
High School graduate or equivalent education
Proven history of driving a positive patient experience
Completion of an accredited Medical Assistant Program with a current Medical Assistant Certification/Registration
3+ years’ work experience in a clinical private practice setting with EMR experience
Must be able to work quickly and efficiently to handle high call volume
Demonstrated ability to organize, coordinate, prioritize, and facilitate many on-going tasks
Professional verbal and written communication skills
Ability to work independently or with a team
Must be able to report to work as scheduled without delay; to include rotating evening shifts until 7pm
Professional appearance and positive attitude
WE OFFER OUR EMPLOYEES A COMPREHENSIVE BENEFITS PACKAGE THAT INCLUDES:
Medical insurance with prescription drug coverage
Dental insurance
Vision insurance
Company-paid child care
Company-paid basic life insurance
401(k) with company match
Dependent Care Flexible Spending Account
Healthcare Flexible Spending Account
Paid time off
Aylo Health is an Equal Opportunity Employer
Note: Seniority level, employment type, job function, and industry classifications may be listed for internal purposes. This posting reflects the current available role and responsibilities.
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