Level I Clinical Care Coordinator

At Aylo Health, we work together to enrich the health and well-being of every life we touch. Our mission is to make quality healthcare simple and convenient. Because healthy people can do amazing things!

We offer a work environment that values the creation of lifelong relationships, while also providing opportunities for growth and career development. We strive to care for each other with the same passion with which we care for our patients. Aylo Health offers competitive pay to team members who provide high-quality care, while delivering an exceptional patient experience.

We are currently seeking qualified candidates to work as a Level I Certified Medical Assistant in our Clinical Contact Center to manage clinical inbound calls.

JOB SUMMARY:

The Level I Certified Medical Assistant will be assigned to our high-volume Clinical Contact Center and is responsible for managing assigned calls to ensuring patient diagnostic imaging, labs, prescriptions, and other activities are processed timely and accurately, and according to the providers' direction.

ESSENTIAL FUNCTIONS:

• Manage incoming calls of patients with general or post visit care
• Receive and process e-prescription request from the pharmacy
• Call-in and submit patient medication to pharmacy as instructed by provider
• Build great relationship and rapport with patients/callers
• Contact insurance companies to receive prior authorization for medication
• Correspond with providers through electronic medical record system (eClinicalWorks) regarding patient activity
• Answers patient inquiries regarding general medical questions
• Obtain necessary personal and clinical information from patients
• Accurately document telephone encounters
• Receive test results from providers through telephone encounters
• Contact patients by phone in a timely manner, ensuring test results are conveyed accurately and privately following all HIPAA regulations as instructed by the patient record
• Transfer patient calls to appropriate personnel for further assistance, as needed
• Performs other duties as assigned

QUALIFICATIONS REQUIRED:

• High School graduate or equivalent education
• Proven history of driving a positive patient experience
• Completion of an accredited Medical Assistant Program with a current Medical Assistant Certification/Registration
• 3+ years' work experience in a clinical private practice setting with EMR experience
• Must be able to work quickly and efficiently to handle high call volume
• Demonstrated ability to organize, coordinate, prioritize, and facilitate many on-going tasks
• Professional verbal and written communication skills
• Ability to work independently or with a team
• Must be able to report to work as scheduled without delay; to include rotating evening shifts until 7pm
• Professional appearance and positive attitude

We offer our employees a comprehensive benefits package that includes:

• Medical insurance with prescription drug coverage
• Dental insurance
• Vision insurance
• Company-paid child care
• Company-paid basic life insurance
• 401(k) with company match
• Dependent Care Flexible Spending Account
• Healthcare Flexible Spending Account
• Paid time off

#ZR

Aylo Health is an Equal Opportunity Employer