Lead Director, Clinical Services - Long Term Care - Full Time

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Job Description

•Develops and implements clinical programs and initiatives to improve patient outcomes and to enhance the overall quality of care.

•Collaborates on the designs and implementation of health management programs, clinical safety programs, medication stewardship opportunities, immunization services, and other clinical interventions.

•Assesses and optimizes clinical workflows and processes to ensure efficient and effective delivery of patient care.

•Identifies areas for improvement, streamlines processes and implements standardized clinical protocols and guidelines.

•Provides leadership, guidance, and support to clinical teams, which may include Pharmacists, Nurses and other Healthcare professionals.

•Sets performance expectations, conducts performance evaluations, fosters a collaborative and productive work environment, and supports professional development initiatives.

•Ensures clinical operations comply with applicable laws, regulations and Industry standards.

•Develops and implements quality assurance programs and performance improvement initiatives to monitor and enhance the quality and safety of clinical services.

•Collaborates with various stakeholders to drive collaborative clinical initiatives and ensure consistent alignment with organizational goals.

Education

Required: Bachelor of Pharmacy Degree

Prior Relevant Work Experience

•10+ years of prior relevant work experience

•Adept at execution and delivery (planning, delivering, and supporting) skills

•Adept at business intelligence

•Adept at collaboration and teamwork

•Mastery of problem solving and decision making skills

•Mastery of growth mindset (agility and developing yourself and others) skills

Essential Qualifications and Functions

•Demonstrated track record of success in leadership of remote clinical teams in a matrix environment

•Demonstrated ability to understand and break down highly complex situations to deliver impactful solutions in real time; track record of proactively tackling issues in a decisive manner, while keeping broader organizational dynamics in mind

•Track record of performing under pressure, adapting to changing dynamics, and finding solutions that lead to client satisfaction and business growth and retention

•Track record of building high performing team and developing key talent; demonstrated passion for bringing new leaders along and helping them to realize their ability to impact the business

•Ability to effectively communicate, via differing modalities, and influence, while tailoring messaging to different audiences, combining executive presence with ability to inspire colleagues and clients

•Strong financial and business acumen. Ability to collaborate effectively across different business functions, different perspectives, and different styles of leadership

•Demonstrated track record of leading using CVS Health Leadership Competencies

•Ability to travel regularly as needed up to 50%

•Past industry-related experience preferred

•Works collaboratively with internal and external teams to build knowledge, drive innovation, and improve pharmacy services and resident outcomes or…

•Experience in successfully building, maintaining and supporting effective relationships across cross-functional teams to achieve goals.

•Active pharmacist license

Pay Range

The typical pay range for this role is:

$155,000.00 - $240,000.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company’s equity award program.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Additional details about available benefits are provided during the application process and on Benefits Moments.

We anticipate the application window for this opening will close on: 04/30/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.