Overview Health Home Care Manager, Bronx, NY / Field-based
We are FreedomCare, a healthcare company focused on delivering dignified, patient-centered home care. We are the largest consumer-directed home care agency in NY State and are expanding across additional states and tech-enabled services. This field-based role requires frequent travel to patients\' homes in New York, including Manhattan and the Bronx.
We are looking for a Health Home Care Manager for our Care Management team .
Department & Position Overview: The Health Home Care Manager will outreach to identify potentially eligible patients, obtain appropriate consents to enroll them in the Health Home Care Management Program, and collaborate with the patient\'s care team to complete a comprehensive assessment and patient-centered care plan. The care manager will coordinate care based on the plan once the patient is enrolled.
Responsibilities Screen for Health Home functional scale eligibility, conduct initial Health Homes assessments and reassessments of patient needs, including medical, mental health, substance use, financial, housing, and additional support needs
Collaborate with medical providers and patients to develop, implement, and coordinate Health Homes compliant care plans for patients with chronic diseases, such as diabetes, asthma, congestive heart failure, hypertension, mental health conditions, substance use, and more; document care plan outcomes
Provide direct service to a caseload of chronically ill patients and help them achieve their care plan goals by facilitating referrals, addressing access issues, connecting them to local resources, and developing relationships with healthcare providers
Coordinate patient services and care with pharmacies, insurance companies, hospital discharge planning, family caregivers, and other providers
Provide crisis intervention when needed
Conduct home visits and maintain patient contact and documentation of all services in accordance with Health Homes standards
Maintain patient confidentiality at all times
Ideal Candidate Will Possess Bachelor\'s Degree preferred
2 years of Care Management experience
Ability to travel in the field to accompany patients to appointments and meet patients in person when needed
Strong working knowledge of local community resources
Demonstrated ability to work with data reporting, documentation, and outcomes
Strong communication and assessment skills; the ability to relate to patients, their families, and community care providers, along with ability to handle rapidly changing crisis situations
Ability to manage high volume caseloads
Able to express empathy and compassion for the underserved
Experience navigating several data management systems, such as Salesforce
Nice-to-Haves Master\'s Degree is a plus
Bilingual Spanish, strongly preferred
Ability to travel to all 5 boroughs in the NYC area
Why work at FreedomCare? We are here for you and committed to providing a best-in-class employee experience. We offer competitive compensation, medical benefits, retirement plans, wellness programs, fun company events and ongoing learning opportunities to grow your career.
This is a place where your voice matters, where we build great relationships, and your work has meaning and a tangible positive impact on others!
At FreedomCare, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are an Equal Opportunity Employer and do not discriminate based upon race, religion, color, national origin, ancestry, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, status as a protected veteran, status as an individual with a disability, citizenship or immigration status, or other applicable legally protected characteristics.
Compensation Base pay is one part of our total compensation package and is determined within a range. The base pay range for this role is between $23.00 and $26.00 per hour at the commencement of your first year of employment. Compensation decisions depend on factors such as skill set, years of relevant experience, education, location, and licensure/certifications.