Overview
By joining Numotion, you will be a part of the nation's leading provider of Complex Rehabilitation Technology. Numotion helps thousands of people with individually configured, medically necessary mobility products and services. From manual and powered wheelchairs to disposable medical supplies, we are improving the lives of people with disabilities by enabling them to actively participate in everyday life. Numotion cultivates an inclusive work environment based on open dialogue, active listening and ongoing definitive actions.
Pay Range: $16.79 to $23.51. The specific compensation offered to a candidate may be influenced by factors including skills, qualifications, experience and location.
Job Purpose: Receives and implements new equipment requests, determines reimbursement eligibility and coordinates the timely provision of services. Facilitates timely order movement through Numotion’s order processing system.
Responsibilities
Assists customers with new equipment requests, obtains demographics, enters and maintains accurate data in the order processing system while progressing orders through to completion.
Verifies insurance/funding eligibility and benefits, communicates to customers their financial responsibility, obtains prescriptions and any other medical documentation necessary to obtain funding.
Enters orders into the order processing system, ensuring intake steps are performed accurately and completely.
Responds to customer inquiries, requests, and complaints in a timely manner, collaborating with others to increase customer satisfaction and turnaround times.
Handles issues to resolution without unnecessary transfers and/or de-escalates customers when possible.
Coordinates scheduling of ATPs and seating technicians for evaluations and adjustment requests.
Meets all set productivity and performance standards.
Participates in New Equipment department initiatives to continually improve department results.
Performs other duties as assigned by manager.
Uses Numotion Leadership Principles to perform job with integrity, compliance, and values consistent with Numotion’s mission.
Adheres to employee or customer confidentiality and complies with Numotion’s policies and federal regulations.
Provides excellent customer service for all internal and external customers at all times. Delivers solutions for customer concerns with customer service as a top priority.
The duties listed are representative and subject to change based on organizational needs.
Required Qualifications, Skills, And Experience
High school diploma or GED or equivalent combination of experience and education.
Minimum one year of customer service experience.
Preferred Competencies And Qualifications
Strong communication skills, both written and verbal.
Strong listening, organization and priority setting skills.
Ability to work in a fast-paced environment and juggle multiple priorities.
Ability to think quickly, assess a situation and make a sound decision.
Ability to provide best-in-class customer service.
Working knowledge of service order processing experience.
Knowledge of complex rehab equipment and products.
Prior experience working in durable medical equipment industry.
Demonstration of exceptional interpersonal and problem-solving skills with customers.
Knowledge of MS Word, Excel, PowerPoint, and Outlook.
Physical Work Requirements
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Frequent use of hands, wrists, fingers in computing tasks.
Prolonged periods of time working at a desk and/or on a computer.
Occasionally move and reach with arms and hands.
Ability to communicate effectively.
Ability to work overtime as needed.
Benefits and Equal Opportunity
At Numotion, we offer competitive compensation packages, including medical, dental and vision insurance, short-term and long-term disability, a 401k, and life insurance. Numotion is an equal opportunity employer. We strive for a workplace that reflects the communities we serve and do not tolerate discrimination against our employees, customers, and partners regardless of ethnicity, disability, gender identity, sexual orientation, religion, age, citizenship, marital or veteran status. Numotion is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.