Offering an opportunity to be part of a high-performance team, enjoy exceptional benefits, and a supportive work-life balance, the Gordon Flesch Company is an employer of choice throughout WI, IL, IN, IA and OH. The Gordon Flesch Company strives to recognize and appreciate our associate's commitment, creativity, and the results they deliver every day for our customers and the community. Salary for this position is based on level of experience.
In this role you will:
Provide exceptional Customer Care to all Gordon Flesch Company customers both internal and external
Maintain and promote a high level of professionalism in all forms of communication at all levels
Promptly and professionally support high volumes of customer phone calls through to resolution; handling an average 1,000 queue calls per month
Process toner and supply orders, along with service requests, received through various methods of communication
Leveraging internal resources, provide basic troubleshooting support for customer calls, and appropriately route internally to Service or Technical Support when needed
Invoice Centralized Dispatch and Billable Service Calls making adjustments as needed
Process Service & Supply Invoice edits and voids
Resolve shipping related issues such as tracers, call tags, and claims
Process supply returns with call tags & equipment
As needed, follow up with Dealers regarding pending Centralized Dispatch calls
Utilize Customer Device monitoring software to fulfill Just in Time shipments
Provide support to the Field Service Team
You should have:
High school diploma or equivalent
Ability to provide effective telephonic customer support in a high volume environment
Excellent verbal and written communication skills
Strong attention to detail and excellent data entry skills
Excellent organizational and time management skills
Ability to handle multiple tasks both effectively and efficiently while being able to problem solve
Ability to work independently as well as in a team environment
Provide excellent customer service
Proficient with Microsoft Office applications, including Word, Excel, and Outlook
The Gordon Flesch Company offers Medical, Dental, Personal Time, Vacation Time, 401(k) and 401(k) match, a Wellness Program and many benefits! For full details of our Benefits Program please go to: www.gflesch.com/careers.
Gordon Flesch Company is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, color, creed, disability, gender identity, national origin, protected veteran status, race, religion, sex, sexual orientation, and any other status protected by applicable local, state, or federal law. The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)