Why Charlie Health?
We are currently facing a nationwide mental health epidemic marked by rising rates of depression, anxiety, trauma, substance use disorders, and suicide. At the same time, those seeking help often encounter barriers—whether geographic, financial, or systemic—that prevent them from receiving timely and effective care. This urgent need calls for a reimagined approach to behavioral health treatment.
At Charlie Health, our mission is to connect the world to life-saving mental health treatment. Our innovative virtual programs combine curated group sessions, individual therapy, and family therapy, delivered through personalized, evidence-based treatment plans designed for sustainable healing from the comfort of home. By connecting individuals with shared experiences and fostering supportive communities, Charlie Health provides a pathway to long-term recovery, with over 90% of our clients seeing improvement in their most challenging mental health symptoms.
Every member of our team shares a deep commitment to this mission. If you’re driven to make a meaningful impact, we invite you to join us in reshaping the future of mental healthcare.
About the Role Continuing Care Coordinators help manage client-related communication and coordination with referral sources, such as hospitals, outpatient practices, schools, and governmental organizations. Specifically, they are responsible for some or all of the following: providing treatment updates to referring providers and planning discharge for clients in our care.
Responsibilities Ensure a supportive, positive experience for clients and referral sources / external providers
Work directly with clients, families, and referral sources to understand their needs and preferences
Make accurate and timely referrals to aftercare resources for clients discharging from Charlie Health
Use and maintain a nationwide provider database to identify appropriate referral options
Make referrals using external provider’s preferred communication channels
Follow-up with clients and/or external providers to verify placement
Communicate with referral providers about new referrals and ensure that the facility/provider has all necessary information to consider a referral; assist with ensuring that all receiving providers have all necessary clinical materials and information.
Document case management contacts in progress notes, communicate with therapists/case managers and treatment team about contact and updates on the status of discharge planning
Collaborate closely with internal stakeholders at Charlie Health (e.g., clinical team, admissions team) as needed to fulfill job responsibilities
Work closely with the Clinical Outreach and Partnerships teams to build a deep understanding of referral sources and the services they provide
Adhere to stated policies and procedures and achieve performance metrics goals
Requirements Bachelor’s degree in health sciences, communications, psychology, social work, or related field
Minimum of 2 years of relevant work experience (e.g., experience in healthcare, preferably in customer/patient-facing roles such as case management, discharge planning, referral relations, admissions, or outreach)
Strong interpersonal, relationship-building and listening skills
Metrics- and results-oriented mindset, with experience working against concrete targets
Excellent written and verbal communication skills
Extreme organization and attention to detail
Work authorized in the United States and native or bilingual English proficiency
Ability to thrive in a fast-paced environment and learn quickly
Proficient in Salesforce and Google Suite/MS Office
Benefits Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here .
Additional Information The expected base pay for this role will be between $52,500 and $60,000 per year at the commencement of employment. However, base pay will be determined on an individualized basis and will be impacted by location and years of experience. Further, base pay is only part of the total compensation package, which, depending on the position, may also include incentive compensation, discretionary bonuses, other short and long-term incentive packages, and other Charlie Health-sponsored benefits. #LI-REMOTE
Our Values Connection: Care deeply & inspire hope.
Congruence: Stay curious & heed the evidence.
Commitment: Act with urgency & don’t give up.
Please do not call our public clinical admissions line in regard to this or any other job posting.
Please be cautious of potential recruitment fraud. If you are interested in exploring opportunities at Charlie Health, please go directly to our Careers Page: here . Charlie Health will never ask you to pay a fee or download software as part of the interview process with our company. In addition, Charlie Health will not ask for your personal banking information until you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All communications with Charlie Health Talent and People Operations professionals will only be sent from @charliehealth.com email addresses. Legitimate emails will never originate from gmail.com, yahoo.com, or other commercial email services.
Recruiting agencies, please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner, and we will not pay any fee associated with unsolicited referrals.
At Charlie Health, we value being an Equal Opportunity Employer. We strive to cultivate an environment where individuals can be their authentic selves. Being an Equal Opportunity Employer means every member of our team feels as though they are supported and belong. We value diverse perspectives to help us provide essential mental health and substance use disorder treatments to all young people.
Charlie Health applicants are assessed solely on their qualifications for the role, without regard to disability or need for accommodation.