Description The Case Manager is responsible for delivering holistic case management services to members at assigned sites. This includes intake, assessment, goal setting, service planning, progress monitoring, advocacy, and referrals. The Case Manager is also responsible for ensuring administrative compliance, including the collection and management of membership applications and program assessments, while adhering to organizational policies and communication protocols.
Location
Location Address: 1500 Hemphill, Fort Worth, TX 76104
Comin Up Programming Accountable for assigned programming and activities
Accountable for quality programming and activities
Accountable for promoting site participation
Actively participate in a multi-disciplinary team
Document all services and contacts
Accountable for accurate and timely case notes, data entry, and reports
Case Management Provide holistic and comprehensive case management services to members at assigned site(s), including intake, assessment, goal setting, service planning, progress monitoring, follow-up services, advocacy, documentation, and referral services
Administrative Compliance Complete all required reports and administrative duties on time
Collect and manage required data and internal and external reporting. Ensure accuracy of data and reporting. Ensure the effective completion of all assessment and measurement activities of programs
Accountable for the accurate and timely collection and review of membership applications
Comply with all administrative policies and procedures, processes, and controls
Accountable for accurate and timely paperwork, reports, and data entry
Accountable for utilizing all BGCGTC communication tools regularly and effectively
Facility And Child Safety Accountable for adherence to all organizational health and safety policies and implementation of all safety practices and procedures at assigned work location(s)
Take all necessary and reasonable precautions to protect members, staff, equipment, materials, and facilities. Abide by facility maintenance protocols and procedures to ensure compliance
Accountable for reporting incidents and completing documentation within the required timeline
Maintain discipline, de-escalate conflict between members and/or others
Obtain and renew CPR and First Aid certification by the deadline
Relationships Be a positive role model
Maintain emotional control and make good decisions under pressure
Represent the Boys & Girls Club in a positive manner
Actively build and maintain strong, positive relationships with both internal and external partners
Build and nurture rapport by actively engaging with youth in a respectful and empathetic manner
Transportation Of Members Transport youth participants in compliance with safety guidelines to and from different services
Accountable for operating vehicles in a safe and efficient manner
Accountable for reporting incidents and completing documentation within required timelines
Maintain discipline, de-escalate conflict between members and/or others
Attendance Regular attendance is required; arrive on time, work required hours/shift, and leave at the scheduled time
Nonessential Duties Complete all other duties as assigned
Requirements Education and Work Experience Requirements Bachelor’s Degree from an accredited college or university, or equivalent experience
Minimum of one year of experience working with at-risk youth and/or gang-involved youth
Minimum of 6 months of case management-related experience
Minimum Qualifications Requirements Ability to work regular program hours, which include day and evening, with occasional weekends
Ability to assist youth to progress and achieve their individual goals
Ability to establish rapport and build relationships
Ability to persuade, influence, and motivate others into action
Ability to identify needs and find solutions
Ability to work with at-risk youth
Knowledge of case management techniques and/or processes
Knowledge of conflict resolution or mediation techniques
Knowledge of problems and barriers at-risk youth face
Knowledge of technology and software such as tablets, social media, cloud-based tools, virtual meeting tools
Must be a team player, willing to collaborate, and make team decisions
Must be able to obtain CPR and First Aid certification
Must be able to pass agency background screens and drug screens at any time
Must have reliable transportation, liability insurance, a satisfactory driving record and a valid driver’s license for operation of a motor vehicle relevant to carrying out duties
Preferred Qualifications Bilingual
Work experience with or program knowledge of the Boys & Girls Club Movement (national and/or local Club) is an advantage
Pay & Benefits Pay: $19.78 per hour
Benefits: Medical Insurance, Flex Spending Account, Dental Insurance, Vision Insurance, Life Insurance, Retirement with 5% match, Holiday, PTO
The Boys & Girls Clubs of Greater Tarrant County is an equal opportunity employer. It maintains policies and practices that are designed to prevent discrimination against any qualified employee or applicant on the basis of race, color, religion, ancestry, national origin, sex, age, marital status, sexual orientation, disability and medical condition to the extent protected by law. This policy of nondiscrimination applies to all employment practices, including hiring, compensation, benefits, promotion, training, and termination.