Overview Co-Responder Case Manager role at Claratel Behavioral Health . The Co-responder Program is a collaborative service of Claratel Behavioral Health and the DeKalb County Police Department to respond to individuals experiencing a behavioral health crisis (mental health and/or substance use issues). The goals of the program are to provide crisis intervention services in the community and to reduce hospitalizations and reduce arrests and incarceration.
If you are passionate about driving change in behavioral health and developmental services and are eager to work in an environment that values innovation and inclusivity, Claratel Behavioral Health is the place for you. Here, your work is impactful, your growth is prioritized, and your well-being is supported.
Responsibilities Work closely and collaborate within a team-based model to ensure effective and efficient delivery of care coordination and case management services, including telephonic and face-to-face contact.
Engage in homeless outreach, community engagement, and engagement with community/law enforcement partners.
Provide follow-up to individuals who have been hospitalized, had contact with the co-responder unit, and/or who need additional mental health/crisis support.
Motivate clients to participate in the program by establishing a therapeutic relationship.
Maintain a caseload of clients in accordance with department policy, to gain optimal functioning and sustain improvements in health management.
Complete comprehensive assessments that collect in-depth information about a client’s unique situation and functioning to identify their individual needs, including medical, psychosocial, and behavioral health information.
Assist clients in identifying health care goals and coordinating services and providers to meet those goals. Utilize professional judgment and critical thinking to help clients overcome barriers to goal achievement.
Modify care plans as necessary.
Act as a client advocate and a liaison between internal and external providers and community resources to seamlessly integrate and coordinate services.
Make referrals to community-based organizations and resources aligned with identified needs in the plan of care and/or by the client.
Contribute to the financial health of the organization by ensuring delivery of billable services and by monitoring and collecting data for decision making and program improvements.
Maintain positive, ethical, and professional working relationships with the community, government agencies, and other professionals.
Participate in departmental meetings, team huddles, rounds, supervision, and other meetings as needed to ensure cohesive department operations.
Enhance professional growth and development through participation in specialized training.
Performs duties from a recovery-oriented, client-centered, and trauma-informed perspective.
Minimum Qualifications Bachelor’s degree in social services.
At least two years of mental health / substance use disorder experience in assessment, crisis intervention and case management.
Must possess basic computer and typing skills.
Must be trained in CPI and have current CPR.
Preferred Qualifications Psychiatric hospital, crisis stabilization unit, ACT team or co-responder experience. Master’s Degree in Social Work or related field.
Needed Attributes Excellent interpersonal, problem solving and critical thinking abilities.
Must be clinically focused while ensuring best practices.
Must be able to remain calm in emergency situations and respond appropriately.
Always maintain confidentiality.
Professional and effective communication with police officers, staff, clients, families/significant others, and the public.
Working Conditions Works primarily in the community alongside DeKalb County Police and neighboring law enforcement agencies.
When not in the community, works in a shared office space at Claratel Behavioral Health or a Law Enforcement Agency office. Must wear an agency-branded shirt.
Potential exposure to highly stressed and emotional situations.
Moderate walking, standing, and climbing stairs.
This job description is intended to convey information essential to understanding the scope of the position and is not exhaustive. Duties may be altered or added at the discretion of the employer. Pre-employment drug screening may be required. Selected applicant may be subject to FBI Criminal History Record Check, and the applicant has the right to challenge the contents of their Criminal History Record Information, should they choose to do so. This employer participates in E-Verify. Pre-employment drug screening and successful completion of a criminal history background check is required. Claratel Behavioral Health participates in E-Verify (Company ID: 226305). Claratel Behavioral Health is an Equal Opportunity Employer. Candidates who may require an accommodation under the Americans with Disabilities Act or similar law to perform the essential functions of this job are encouraged to contact Human Resources at hrhelp@claratel.org.