Overview Client Care Coordinator, The Landing Family Shelter role at CAMBA .
Who We Are: CAMBA is a community of staff, volunteers, clients, donors, neighbors and partners who work together to build an inclusive New York City, where all children and adults have access to the resources and supports they need to thrive. We offer more than 180 integrated programs in Education & Youth Development, Family Support, Job Training & Employment Support Services, Health, Housing, and Legal Services. We reach almost 80,000 individuals and families, including almost 13,000 youth. CAMBA serves a diverse cross section of New Yorkers from new mothers in Brownsville to job seekers in the Rockaways. More than half of our clients are immigrants and refugees from around the globe. Over 85% of our families are living in poverty, reflecting the challenges faced by nearly 1.7 million New Yorkers today.
CAMBA’s The Landing Family Shelter is funded by the New York City Department of Homeless Services and offers families a supportive, structured therapeutic, safe, and drug-free facility. It provides comprehensive case management services to 169 families who are in a transitional residence program for homeless families. The three-story facility has rooms of various sizes, common areas and provides on-site security and social services.
Reports To: Client Care Supervisor
Location: 9400 Ditmars Boulevard, Queens, NY 11369
What The Client Care Coordinator Does Assist clients in completing all CAMBA intake applications, screenings and forms
Create and maintain client files and make file copies
Conduct initial risk assessment of clients and clients' families
Prepare initial biopsychosocial evaluation and update according to regulations
Provide a range of instant response services when a client’s immediate well-being and safety is threatened
In collaboration with clients and case managers, assist in the preparation of initial Independent Living Plan (ILP), including short-term and long-term client goals
Assist clients in attaining their goals by identifying community resources and by referring clients to appropriate services both within and outside CAMBA (e.g., medical services and psychiatric services)
Follow-up with clients and with referral organizations regarding client contact and progress with referral organization
Consult with others both inside and outside of CAMBA to determine causes of client problems and effect solutions
Advocate on behalf of clients and client families to arrange medical, psychiatric, educational and other tests and examinations that may disclose causes of client difficulties and indicate remedial measures
Aim to alter clients' and their families' attitudes and behaviors that cause or aggravate problems
Facilitate or participate in case conferences with all stakeholders in clients’ life to ensure a collaborative approach to services
Provide all required information for weekly/monthly/quarterly/annual reports
Lead group counseling sessions and psychoeducation to enhance social development and psychological education of individual clients and provide peer support
Monitor clients' progress toward their goals via regularly scheduled face-to-face contacts/sessions
Document client contact via progress notes within 48 hours or 3 business days
Periodically reassess clients and update services plans and goals to reflect current status
Follow-up with clients for a period of time after successful completion of their primary goals to assure client stability (aftercare)
Minimum Education/Experience Required LMSW (Licensed Master Social Worker) required within one year of date of hire. This license must be maintained throughout the course of employment in this role and any other CAMBA positions for which it is required. If Counselor II fails to obtain the LMSW within one year of the date of hire, the orientation period may be extended for six months at CAMBA’s discretion. If the LMSW is not obtained in the required timeline, termination may result.
Other Requirements Complete pre-employment requirements including SCR clearance, Staff Exclusion List clearance and Criminal history information checks via fingerprinting
TB test required
Ability to maintain clearances throughout the duration of employment
Must become First Aid/CPR certified
Must become certified in overdose prevention
Compensation $70,000-$72,000 annually
Note: When salary ranges are listed, the range represents the low to high end for the applicable position and program. The salary offered will be based on factors such as experience, education, budget, program size, internal equity, and other factors.
Status: Full-time (35 hours per week)
Benefits: CAMBA offers a comprehensive benefits package including health insurance, dental insurance, 403(b) retirement plan with employer match, paid time off (vacation, personal, and sick time), and paid holidays.
CAMBA is an Equal Opportunity Employer. We value a diverse workforce and inclusive workplace. People of color, people with disabilities, and lesbian, gay, bisexual, and transgender people are encouraged to apply. We consider all applicants without regard to race, color, religion, creed, gender, gender identity, gender expression, national origin, age, disability, socio-economic status, marital or veteran status, pregnancy status or sexual orientation.