Location: Fort Collins, CO
Work Location: Position is fully in-office/in-person
Research Professional Position: No
Position Type: Admin Professional/ Research Professional
Classification Title: Research Professional
Number of Vacancies: 6
Work Hours/Week: Proposed Annual Salary Range $43,000 - $50,000
Employee Benefits: Colorado State University is not just a workplace; it's a thriving community that's transforming lives and improving the human condition through world-class teaching, research, and service. With a robust benefits package, collaborative atmosphere, and focus on work-life balance, CSU is where you can thrive, grow, and make a lasting impact.
Desired Start Date: Position End Date (if temporary): To ensure full consideration, applications must be received by 11:59pm (MT) on 12/31/2025
Description of Work Unit: At the CSU Veterinary Teaching Hospital (VTH) we exist to educate the next generation of veterinarians by providing exceptional veterinary care and service to the community every day. This work unit exists to provide administration and direction of the Veterinary Teaching Hospital and provide a support facility for service to the general public and referring veterinarians.
Why work at Colorado State University? CSU was recently ranked first among Colorado-based educational employers and fifth among all in-state employers in Forbes magazine's "America's Best Employers by State!" We are looking to add individuals to our team who have the following characteristics: confidence, compassion, empowerment, integrity, and responsibility.
Our Investment in You: CSU is committed to providing employees with a strong and competitive benefits and well-being package that supports you, your health, and your family. These CSU resources help with many aspects of your life financial, physical, emotional, family, workplace wellness. These resources are part of our investment in you.
Position Summary: Join our Emergency and Critical Care Services team at the CSU Veterinary Teaching Hospital as a Client Care Coordinator! You'll be the first reassuring face clients see when their pets need urgent careguiding them through the process with compassion, clarity, and confidence. The Emergency and Critical Care Services (ECCS) Client Care Coordinator at the Colorado State University Veterinary Teaching Hospital (VTH) is the primary point of contact for pet owners seeking urgent or emergency care in direct collaboration with the medical team. This position ensures a compassionate, communicative, and efficient experience for clients while supporting the complex operations of ECCS.
The role focuses on patient intake, client communication including financial discussions and consenting, interdepartmental coordination, and discharge processes, contributing directly to the hospital's mission of providing outstanding veterinary care, education, and client service. This role is responsible for managing all incoming calls to the hospital between 6:00 PM and 6:30 AM for both small and large animal emergencies. Duties include scheduling emergency appointments in the electronic medical record (EMR) system, paging or connecting clinicians as needed, and appropriately routing calls to ensure timely and accurate communication.
Essential job duties include serving as the primary administrative and client support contact for the service, facilitating communication and coordination among clients, referring veterinarians (rDVMs), and hospital staff. This position manages client communications and scheduling, triages emergencies, coordinates records and referrals, and supports financial and consent processes. Additional essential duties include overseeing veterinary student onboarding and orientation, maintaining accurate medical records and standard operating procedures (SOPs), and collaborating across departments to ensure seamless service operations, patient continuity, and positive client experiences. This position requires a proactive, solutions-oriented individual who thrives in a fast-paced, high-stakes clinical environment and values empathy, teamwork, and continuous improvement.
Required Job Qualifications: High school diploma or GED, two (2) years of customer service in a fast-paced, client-facing role. Ability to work a full-time schedule onsite, including potential evenings, weekends, and holidays as needed. Successful candidate must be legally authorized to work in the United States; department will not provide visa sponsorship.
Preferred Job Qualifications: Bachelor's degree in a related field, experience in a veterinary, medical, emergency, or specialty client service environment, experience with veterinary or medical scheduling systems, demonstrated ability to work effectively and professionally in fast-paced, emotionally charged environments, familiarity with medical record systems and terminology, strong written and verbal communication skills, experience facilitating financial transactions, estimates, or third-party payment plans, demonstrated commitment to inclusive excellence and customer care, flexibility and adaptability.
Application Details: To apply, please upload a cover letter that addresses the required and preferred job qualifications, a resume, and the contact information for three professional references. References will not be contacted without prior notification to candidates. Please note, applicants may redact information from their application materials that identifies their age, date of birth, or dates of attendance at or graduation from an educational institution. This pool is active until December 31, 2025. Applicants wishing to be considered after this date must reapply. CSU is committed to full inclusion of qualified individuals. If you are needing assistance or accommodations with the search process, please reach out to the listed search contact.
Conditions of Employment: Pre-employment Criminal Background Check (required for new hires)
Search Contact: vth_hr@colostate.edu
EEO: Colorado State University (CSU) provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Background Check Policy Statement: Colorado State University strives to provide a safe study, work, and living environment for its faculty, staff, volunteers and students. To support this environment and comply with applicable laws and regulations, CSU conducts background checks for the finalist before a final offer. The type of background check conducted varies by position and can include, but is not limited to, criminal history, sex offender registry, motor vehicle history, financial history, and/or education verification. Background checks will also be conducted when required by law or contract and when, in the discretion of the University, it is reasonable and prudent to do so.
References Requested: Minimum Requested 3 Maximum Requested 3