Client Care Coordinator - Front Range
Job Type: Full-time
Reports to: Clinical Director
Job Category: Hourly | Non-Exempt | Full-Time
Salary Range: $22.40-$25.76 per hour
Job Site: Foundry Front Range (Broomfield)
Job Summary
The Client Care Coordinator is responsible for the ongoing care of clients in treatment and developing continuing care plans and an effective post-treatment strategy in order to facilitate a smooth and safe transition for clients.
Education And Experience
Bachelor’s degree preferred, high school diploma or equivalent required.
Two or more years proven experience with people and program management in clinical settings.
Two years experience in substance abuse or mental health field preferred.
Experience with EMR system preferred.
Required Skills/Abilities
Current CPR certification or ability to obtain within 30 days of employment.
Strong relationship building skills.
Ability to listen well and offer solutions.
Ability to work as part of a multidisciplinary treatment team.
Organized with strong time-management skills.
Excellent written and verbal communication skills.
Experience leading group activities and facilitating group sessions.
Familiar with the 12-Step Program and the 12 Steps/12 Traditions.
Knowledge of industry and trauma-integrated care are a plus.
Ability to connect with clients on a positive, inspiring level to facilitate lasting recovery.
Ability to act with integrity, professionalism, and confidentiality.
Strong collaboration skills with the ability to think creatively and share ideas.
Ability to make decisions using sound judgment, data, and advice.
Exhibit care and compassion with discretion to staff and participants.
Working understanding of State and federal regulatory requirements (JCAHO, BHA, CFR42, part 2, HIPPA).
Proficient with Microsoft Office Suite or related software.
Proficiency with or the ability to quickly learn the organization’s CRM system.
Valid, non-restricted Colorado driver's license.
Duties/Responsibilities
Facilitate groups.
Complete assessments (biopsychosocial) and suicide assessments.
Provide support services and meet regularly with clients to assess needs and identify barriers to care.
Manage client schedules, including internal and external appointments.
Coordinate client details with departments including, Admissions, Medical, Wellness, Family, and Clinical.
Ensure client safety and satisfaction.
Comprehend, follow, and enforce policies & procedures with clients.
Identify emergency signals and situations and respond appropriately.
Familiarize oneself with treatment structure; network with transitional facilities.
Demonstrate ability to convey continuing care experience to client and their support system.
Provide or obtain appropriate clinical recommendations for discharging clients.
Facilitate client’s support, contact with continuing care facilities & obtaining verification of benefits.
Demonstrate awareness of client’s insurance review dates & likeliness of discharge.
Determine programs that clients are qualified to attend; consider family boundaries, financials, geographic location.
Schedule discharge: transportation and follow-up treatment.
Coordinate and schedule discharge appointments.
Send discharge information to receiving agencies.
Constant awareness and communication with clinical team, family members and client.
Ability to balance outreach, clinical, financial and family factors when planning for continuation of care.
Ensure compliance with organizational and regulatory documentation standards.
Professional appearance, aptitude, and attitude.
Attend & participate in Clinical/Concerned Staffings.
Keep and maintain client confidentiality.
Provide ample communication between clients and staff.
Maintain professionalism.
Computer literacy and knowledge of EMR and CRM.
Maintain strict confidentiality, HIPAA and 42CFR Part 2 compliance.
Adhere to organization’s policies & procedures, State & Federal law, OSHA, JCAHO, and BHA regulations & standards.
Represent Foundry Treatment Center - Steamboat Springs’ mission and values.
Physical Requirements
Prolonged periods of sitting at a desk and working/typing on a computer.
Sit, stand, walk, bend, reach, climb steps, hear, see, speak.
Must be able to lift 15 pounds at times.
Driving in all weather conditions.
Benefits & Perks
Health and Wellness
Medical, dental and vision insurance*
Supplemental accident and hospital indemnity coverage*
Voluntary Term Life insurance*
Employee Assistance Program
Monthly wellness reimbursement*
Financial
Competitive salary
Employee recognition and rewards programs
Employee referral incentive program
Employer-sponsored 401(k) plan
Work/Life Perks
Professional growth and development
Continuing education reimbursement
Unlimited paid time off (exempt employees) + sick days
Paid time off policy (non-exempt employees) + sick days
Paid holidays (exempt) or ability to earn 1.5x base hourly rate (non-exempt)
Full-time employees
This description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.