Overview Case Manager - Wellness Together (57882)
University Settlement partners with 40,000 New Yorkers on the Lower East Side and in Brooklyn every year to build on their strengths as they achieve healthy, stable, and remarkable lives. For 135 years, we’ve collaborated with our communities to pioneer highly effective programs that fight poverty and systemic inequality. Established in 1886 as the first Settlement House in the United States, we bring the values of that movement into the 21st century by meeting New Yorkers where they live, listening to their perspectives, recognizing their excellence, understanding them as complete individuals, and creating space for them to organize. Joining together with our neighbors to advocate for justice and equality, we help build community strength.
Established older adults program provides comprehensive services to the diverse population of the Lower East Side. These services incorporate the Department for the Aging Health and Wellness model into the daily activities. Services include congregate and homebound meals, case assistance, social and recreational activities. Ongoing training and professional supervision provided.
Responsibilities
Perform intake on-going assessment, provide services they need to ensure good health and wellness
Provide outreach, information, case assistance, entitlement evaluation, referrals and advocacy
Document services provided to clients in writing and keep client files up to date; provide regular statistical reporting on outcomes.
Coordinate with Longevity through Education Art Recreation and Nutrition ( LEARN) staff for quality control and integration of services
Assist in designing documents or forms for record-keeping and outreach purposes; assist in program planning and evaluation
Assist with program activities
Complete data entry into appropriate database systems and CRM platforms timely
Attend meetings and professional development trainings
Keep up to date on all information and resources pertaining to older adults
Collaborate with program staff and supervisors
Other duties as assigned by Program Director
Qualifications
Bachelor's degree in social work, Human Services, or related field required
At least one year of experience working with adult population
Strong interpersonal skills including tact, diplomacy, patience, and professionalism
Working knowledge of social theories and practices
Social perceptiveness and empathy
Ability to build and maintain professional helping relationships
Ability to relate and communicate with diverse population and groups
Resilience along with ability to assess situations
Excellent skills in Microsoft Office
Must have strong attention to detail and able to work independently
Must demonstrate strong commitment to working in a multi-cultural environment
Demonstrated ability to engage hard to reach populations
Excellent verbal and written skills required
Extensive knowledge of NYC benefits programs and advocacy skills required
Bilingual language skills required; must be fluent in written and spoken language (requirements will change based on needs)
Will be required to obtain CPR/AED certification upon hire
Work schedule: Full time, Monday - Friday, 9:00am - 5:00pm, 35 hours per week
We are committed to building a diverse and inclusive community. We support a broadly diverse team who will contribute to our organization. We are an equal employment opportunity for all regardless of race, color, citizenship, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, veteran or reservist status, or any other category protected by federal, state, or local law.