Overview Volunteers of America-Greater New York (VOA-Greater New York) is an anti-poverty organization working to end homelessness in the New York area by 2050. We operate over 60 programs across New York City, Northern New Jersey and Westchester County including emergency, transitional and permanent housing. Our services extend to families experiencing homelessness, survivors of domestic violence, people living with HIV/AIDS, veterans, youth aging out of foster care, adults with behavioral health or substance use needs, and others in need, including a special education preschool program.
Position Case Manager Supervisor ensures that Case Managers and Case Aides deliver services to clients in a manner that is consistent with professional standards of case management, the contractual requirements of the funding sources, and the policies, guidelines and shared values of VOA.
Program Jamaica Women\'s Employment Shelter is a transitional shelter for women who are experiencing homelessness and are employed or deemed employable, and referred by the New York City Department of Homeless Services (DHS). To learn more about the program, copy and paste this link into a browser: https://www.voa-gny.org/housing
Location: Queens Village, NY 11429
Minimum Qualifications Bachelor\'s degree or 60 college credits in Human Services field with 2 years of relevant shelter experience and/or supervisory experience.
The position also requires a demonstrated ability in verbal and written communication, including basic computer skills and the ability to work with multiple agencies.
Principal Responsibilities Supervision of case managers, internal and external reporting, and ensuring the quality of supportive services, community outreach, screening, assessment, and eligibility reviews.
Lead clients through the intake and assessment process to provide orientation to the program and to identify needs.
Develop with clients a mutually agreed-upon service plan to address needs and attain desired outcomes.
Develop and maintain positive linkages with clients, internal and external agency services, generic community resources, and state/city liaisons.
Monitor client success through participation in case conferences, staff meetings, reviews of program plans, and development of discharge plans.
Document case management activities in a confidential, timely, and concise manner.
Benefits We are committed to offering our employees an exceptional comprehensive benefits package that supports their health, well-being, and personal growth. Full-time employees enjoy:
Medical, Dental, & Vision Coverage
Prescription Coverage
Life Insurance
Retirement Plan
Tuition Reimbursement
Paid Time Off, including a Paid Birthday Holiday
And much more!
Please note: Benefits for part-time employees may vary.
Additional Information To learn more about VOA-Greater New York, copy and paste this link into a browser: https://www.voa-gny.org/about
VOA-Greater New York is an Equal Opportunity Employer/Vets/Disabled/Other Protected Categories. Apply today!