Case Manager Supervisor
Summary
The successful candidate will assist the Director of Social Services in the overall operation of the program, including planning, development, implementation, monitoring, evaluating and improving procedures. The supervisor will be responsible for the daily supervision and management of the daily operations of the Social Services Department under the guidance of the Director of Social Services.
Responsibilities
Ensure employees follow the organization’s policies and procedures, including but not limited to conflict resolution
Responsible to be knowledgeable with current job descriptions of senior case managers and case managers; including work plans goals & objectives
Assist Director of Social Services with approval of employee timesheets and time off requests
Participate in the development of overall department goals, objectives, policies and procedures, making recommendations for changes to existing standards
Oversee a team of case managers with preparation of service/treatment plans, discharge plans, and follow‑up care programs
Responsible for recruiting, supervising, monitoring, and evaluating social services staff members to ensure they successfully perform routine daily, weekly and periodic tasks
Establish and implement schedules and work assignments for the social services department
Provide therapeutic crisis intervention and emergency services as required
Ensure unit case managers provide and/or arranges for all required and appropriate services including housing, employment, therapeutic placements, etc.
Responsible to ensure training or orientation to unit for new employees
Establish and maintain supervisory case notes, referrals, and other related documents
Maintain ongoing communication with social services and other departmental supervisors concerning social services issues
Working diplomatically to solve problems in the facility
Producing, weekly, monthly, quarterly, and annual progress reports
Consult with other agencies and individuals’ other agencies and individuals in relation to resident records, rights, and responsibilities
Maintain Chart Compliance within OTDA and DHS standards and complete monthly chart audits
Work collaboratively with housing specialist and employment services staff to identify client readiness on employment and/or housing
Plans and facilitates community outreach and other related activities
Serve as a liaison and representative to community organizations as needed
Professional & Personal Qualifications
Baccalaureate degree in Social Work, Psychology, Sociology, or related field with 2+ years of direct social service supervisory experience
Associate degree in Human Service, or related field with 4+ years of direct social service supervisory experience
High School Diploma/General Equivalent Diploma with 8 plus years of direct social service supervisory experience
Ability to work some evenings and occasional weekends as needed
Excellent and demonstrated writing ability.
Strong assessment, direct practice, counseling, supervision, community outreach, group leadership and program development experience preferred.
Advanced knowledge of MS Word, Excel and database management skills.
Knowledge of community resources
Familiarity with DHS/OTDA social service documentation policies and procedures
Critical thinking, analytical and problem-solving skills as well as resourcefulness
Knowledge of community health services, social service support agencies and networks
Ability to deal calmly in crisis situations.
Supervisory experience with a team-oriented approach
Proven ability to work collaboratively well with diverse groups
Proven ability to handle multiple tasks effectively under pressureStrong organizational skills, detail-oriented, and efficient