Overview Case Manager (Service Coordinator) at Service Coordination Inc.
Join to apply for the Case Manager (Service Coordinator) role at Service Coordination Inc.
SCI supports people with disabilities, behavioral challenges, medically complex needs, transitioning youth, the elderly, and other populations using Maryland Department of Health’s Targeted Case Management and Supports Planning work models.
Responsibilities Advocate on behalf of individuals, provide resource information, and educate them to become more self-determined.
Provide education to individuals and their families
Provide education on how to coordinate and advocate for services
Encourage individuals to empower themselves and achieve optimal level of independence
Educate individuals on the principles of self-determination
Collect information and documentation related to eligibility for DDA services and recommend eligibility and priority to DDA
Meet with individuals and/or family to obtain information
Obtain relevant information and supporting documentation
Complete a Comprehensive Assessment (CA)
Plan for, and update Person Centered Plans (PCPs)
Plan for, facilitate, develop, and continually update Person Centered Plans (PCPs) that document service needs for individuals eligible for DDA services
Engage in person-centered planning process with individuals
Develop and write the PCPs in collaboration with the individual
Conduct PCP preparations with the individual
Write the Self-Directed Plan
Research, identify, refer, and coordinate resources and services to achieve the outcomes specified in individual PCPs
Travel to meet with support staff
Provide information, make referrals, and assist individuals
Assist individuals with transitioning
Complete required paperwork and follow up for waivers
Identify services and collaborate with providers for individuals in state facilities to transition successfully into the community
Identify services and collaborate with providers to support those with forensic involvement
Monitor PCPs and conduct follow-up activities
Conduct on-site visits to observe individuals
Conduct timely visits and contacts as defined in regulations
Obtain information regarding individuals' progress toward goals
Submit the Recertification of Need (RECON)
Identify new medical and health services, and other individual needs
Submit recommendations for new DDA priority category
Complete the Agency Investigation Report (AIR)
Apply or re-apply for necessary programs or services
Communicate with providers regarding resolution of individuals' concerns
Oversee provision of documentation to apply for medical assistance
Adhere to SCI policies and procedures
Meet performance utilization benchmarks to ensure compliance with SCI standards
Maintain individuals' HIPAA records in secure locations; utilize tracking and time management tools
Qualifications Education Requirements A bachelors degree from an accredited education program in a human services field; OR
A bachelors degree in a non-human services field, from an accredited education program, with two years of experience in a human services field
Experience Preferred Experience working with people with developmental disabilities
Required Competencies Collaborates – Builds partnerships and works collaboratively with others to meet shared objectives
Communicates Effectively – Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences
Customer Focus – Builds strong customer relationships and delivers customer-centric solutions
Interpersonal Savvy – Relates openly and comfortably with diverse groups of people
Instills Trust – Gains the confidence and trust of others through honesty, integrity, and authenticity
Tech Savvy – Anticipates and adopts innovations in business-building digital and technology applications
Ensures Accountability – Holds self and others accountable to meet commitments
Values Differences – Recognizes the value that different perspectives and cultures bring to an organization
Resourcefulness – Secures and deploys resources effectively and efficiently
Situational Adaptability – Adapts approach and demeanor in real time to match the shifting demands of different situations
Plans and Aligns – Plans and prioritizes work to meet commitments aligned with organizational goals
Physical Demands Generally, presents standard office environment. Must be able to remain in a stationary position >95% of the time. Continually operates a computer, keyboard and mouse, and other office productivity machinery. May occasionally move about in an office setting or position office equipment weighing between 10-25 pounds. Vision and driving requirements as described. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.
Benefits Competitive pay with a base salary range of $64,395-$79,861, determined by education, relevant case management experience and relevant certifications
Reimbursement for travel and quarterly bonus potential
Generous Team Member Referral Program
Excellent benefits, including tuition reimbursement, student loan repayment, medical, dental and vision plans, 100% employer-paid short-term and long-term disability and life insurance, 403(b) match (up to 5%), generous annual and sick leave and holiday pay
Extensive paid training and employer-provided laptop and cell phone
Supportive leadership teams with regular town halls and annual reviews
Equal Opportunity SCI is an equal opportunity employer and committed to the full inclusion of all qualified individuals. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, or other protected characteristics. Reasonable accommodations are provided in the job application or interview process. To request accommodations, contact Kathryn Eckert at kathryn.eckert@sc-inc.org or 410-218-5581.
SCI does not sponsor immigration, including H-1B, TN, or other non-immigrant visas for this role. A 9-Panel Drug Screening is required within 48 hours after offer acceptance. This description is subject to change based on business needs.