Position Summary
Provide Case Management services to individuals who have an intellectual or developmental disability. Primary objectives include establishing positive relationships with each person served, family, team and external stakeholders; exploring options, preferences and growth opportunities; establishing and monitoring an annual Person-Centered Plan that identifies outcomes, outlines support, and continuously evaluates the quality of services; meeting state-mandated requirements for all duties of the Service Coordinator role.
Essential Duties
Advocate on behalf of individuals, provide resource information, and educate them to become more self-determined.
Provide education to individuals and families.
Provide education on how to coordinate and advocate for services.
Encourage individuals to empower themselves and achieve optimal level of independence.
Educate individuals on the principles of self-determination.
Collect information and documentation related to eligibility for DDA services and recommend eligibility and priority to DDA.
Meet with individuals and/or family to obtain information.
Obtain relevant information and supporting documentation.
Complete a Comprehensive Assessment (CA).
Plan for, and update Person Centered Plans (PCPs).
Plan for, facilitate, develop, and continually update Person Centered Plans (PCPs) that document service needs for individuals eligible for DDA services.
Engage in person-centered planning process with individuals.
Develop and write the PCPs in collaboration with the individual.
Conduct PCP preparations with the individual.
Write the Self-Directed Plan.
Research, identify, refer, and coordinate resources and services to achieve the outcomes specified in individual's PCPs, and share resources with other team members.
Travel to meet with support staff.
Provide information, makes referrals, and assists individuals.
Assist individuals with transitioning.
Complete required paperwork and follows up for waivers.
Identify services and collaborate with providers for individuals in state facilities to transition successfully into the community.
Identify services and collaborate with providers to support those with forensic involvement.
Monitor Person Centered Plans (PCP) and conduct follow-up activities.
Conduct on-site visits to observe individuals.
Conduct timely visits and contacts as defined in regulations.
Obtain information regarding individuals' progress toward goals.
Submit the Recertification of Need (RECON).
Identify new medical and health services, and other individual needs.
Submit recommendations for new DDA priority category.
Complete the Agency Investigation Report (AIR).
Apply or re-apply for necessary programs or services.
Communicate with provider regarding resolution of individual's concerns.
Oversee provision of documentation to apply for medical assistance.
Adhere to SCI and policies and procedures.
Meet performance utilization benchmark to ensure compliance with SCI standards.
Maintain individuals' HIPAA records in secure locations; utilize tracking and time management tools.
Required Competencies
Collaborates – Builds partnerships and works collaboratively with others to meet shared objectives.
Communicates Effectively – Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences.
Interpersonal Savvy – Relates openly and comfortably with diverse groups of people.
Instills Trust – Gains the confidence and trust of others through honesty, integrity, and authenticity.
Tech Savvy – Anticipates and adopts innovations in business‑building digital and technology applications.
Ensures Accountability – Holds self and others accountable to meet commitments.
Values Differences – Recognizes the value that different perspectives and cultures bring to an organization.
Resourcefulness – Secures and deploys resources effectively and efficiently.
Situational Adaptability – Adapts approach and demeanor in real time to match the shifting demands of different situations.
Plans and Aligns – Plans and prioritizes work to meet commitments aligned with organizational goals.
Education Requirements
A bachelor's degree from an accredited education program in a human services field; OR
A bachelor's degree in a non-human services field, from an accredited education program, with two years of experience in a human services field.
Experience Preferred
Experience working with people with developmental disabilities.
Physical Demands
Generally, presents standard office environment. Must be able to remain in a stationary >95% of the time. Continually operates a computer, keyboard and mouse, and other office productivity machinery, such as a calculator, copy machine, printer and mobile smartphone device. Constantly positions self to comfortably maintain computer equipment. May occasionally be required to move about in an office setting or position office equipment weighing between 10-25 pounds. Vision abilities required by this job include close vision. Ability to operate a motor vehicle. The person in this position frequently communicates with other people. Must be able to exchange accurate information in these situations.
Equal Opportunity and Accommodations
SCI is an equal opportunity employer and committed to the full inclusion of all qualified individuals. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, hair texture or protected hairstyle, veteran status, or genetic information. SCI is also committed to providing equal opportunity and access to individuals with disabilities by ensuring reasonable accommodations are provided to participants in the job application or interview process. To request a reasonable accommodation, contact Kathryn Eckert at kathryn.eckert@sc-inc.org or 410-218-5581.
Seniority level
Entry level
Employment type
Full‑time
Job function
Other
Industries
Non‑profit Organizations
Benefits
Competitive pay, base salary range $64,395‑$79,861 determined based on education, relevant case management experience and certifications.
Travel reimbursement and quarterly bonus potential.
Generous Team Member Referral Program.
Excellent benefits, including tuition reimbursement, student loan repayment, medical, dental and vision plans, 100% employer‑paid short‑term and long‑term disability and life insurance, 403(b) match up to 5% of annual salary, generous annual leave, sick leave accrual and holiday pay.
Extensive paid training and employer‑provided laptop and cell phone.
Supportive leadership teams, monthly Town Halls and Annual Reviews.