Join a Legacy of Hope and Empowerment at Covenant House New York!
For over 50 years, Covenant House New York (CHNY) has been at the forefront of transforming lives by providing comprehensive shelter, housing, and wrap‑around support services for vulnerable homeless, runaway, and exploited youth. As the largest provider of these essential services in New York City, CHNY impacts the lives of over 1,500 young people aged 16‑24 every year.
At CHNY, our doors are open to all young people in need, regardless of race, religion, sexual orientation, gender identity, and expression. Our dedicated team offers various services, including shelter, housing, education, employment, health, mental health support, youth development, and anti‑human trafficking initiatives. We operate with harm reduction and trauma‑informed principles to ensure the best care for our youth.
Our mission goes beyond immediate support. We are passionate advocates for systemic change, influencing public policy and raising awareness of the critical issues surrounding youth homelessness. Our ultimate goal is to provide a safe refuge and empower young people to build a brighter future founded on compassion, unconditional love, and absolute respect.
Join us in making a difference in the lives of countless young people. Join a team that inspires long‑term transformation and hope.
About the role
The Rapid Re‑housing Program provides services for up to 50 young adults (10 families) aged 18‑24 residing in scattered‑site permanent supportive housing throughout the Bronx, Brooklyn, and Harlem. The Rapid Re‑Housing Case Manager holds a caseload of up to 12 clients. Reporting to the Program Coordinator of Rapid Rehousing and Director of Supportive Housing Programs, the Case Manager is an energetic, creative, and diligent member of a team that includes additional case managers, a Housing Team, mental health team, and other supportive staff and services located in the Bronx and Manhattan. These services include housing, mental health, education and employment, and health and wellness.
The Rapid Re‑Housing Program is a supportive housing program that is primarily funded by HUD. Young adults live independently in private apartments that are subsidized for up to two years while working with a case manager to ensure they are receiving the services needed within their community. As youth sign their own leases, they may remain in the apartment after the conclusion of services, providing a stable exit plan from the program.
The Case Manager will provide comprehensive case management services either in their office, in the youths’ apartments, or elsewhere in the community to the youth on their caseload, including: creating an individual service plan; coordinating and referring services, individual counseling, advocacy; monitoring youths’ efforts and challenges in completing goals; and celebrating youths’ goal achievements. The case manager will work closely with the youth and Real Estate Coordinator to ensure youth pay rent on time and address arrears if needed.
The Case Manager will contribute to a program culture that is person‑centered, holistic, focused on positive youth development, and committed to continuous improvement. The Case Manager is expected to participate in agency‑wide training on youth development, the Housing First model, trauma‑focused principles and de‑escalation strategies, and attend staff meetings including case review meetings and quarterly evening team meetings with all youth in the program.
This position requires independent judgment and proactivity; the Case Manager will work substantially in the field, make home visits regularly, assist the youth in making community connections, and build rapport with landlords and property managers. Flexibility, willingness to be available by email or phone in off‑hours, and excellent communication and problem‑solving abilities are critical to success.
What you’ll do
(Responsibilities to include but not limited to the following)
Case Management
Provides integrated counseling and case management services that effectively engage young adults and promote personal growth, wellness, housing stability, and achievement of service plan goals.
Collaborates with youth to assess strengths and challenges and develops an individual service plan that reflects the youth’s progress and stated goals.
Meets with youth monthly to determine progress with goals in their home, the community, or the office.
Advocates on behalf of youth with external stakeholders (internally and externally).
Collaborates with and makes needed referrals to CHNY staff and/or community providers.
Ensures HUD mandates are followed in all cases and are up to date in CHNY’s electronic case management system, Efforts to Outcomes (ETO).
Creates and maintains confidential records, charts and logs for youth documenting all relevant information from individual and group interventions via ETO.
Ensures that youths’ files are compliant with all regulatory and other requirements.
De‑escalates crises; attends to emergencies following agency protocol.
Collaborates with the Housing Coordinator to communicate with landlords and ensure work orders are complete.
Works as a collaborative team member ensuring all youth have access to high‑quality services and are living in a safe setting.
Participates in and facilitates regular case conferences and keeps team members fully apprised of information regarding youth.
Participates in staff team meetings, trainings, individual supervision meetings, and meetings with youth.
Assists with audit preparation and dry and live audits of the program.
Professional Development and Embracing CHNY’s Mission
Participates in all required trainings, either in‑person or via CHNY’s online Learning Management System (Relias).
Actively participates in the training and implementation of evidence‑based and other proven models.
Embraces a data‑driven culture that is outcomes‑oriented and creatively responsive to programmatic challenges.
Promotes a healthy, inclusive, and equitable organizational culture and a thriving, engaged staff.
Promotes child protection within the program and is diligent about the safety of clients and fellow staff members.
Always upholds CHNY’s mission, vision and principles, standards of conduct, policies and procedures.
Performs other duties as assigned and needed.
Qualifications
Education & Experience
Bachelor’s degree in Social Work, Psychology or a related field preferred and successful experience in a related field (at least one year).
High School Diploma along with four (4) years of experience in case management, social services, youth development or related fields.
Knowledge/Skills
Demonstrated knowledge of and experience working directly with young people through resiliency, strength‑based youth development, and trauma‑informed care.
Strong multi‑tasking skills with demonstrated ability to manage multiple projects at once.
Excellent verbal, written and problem‑solving abilities and an upbeat demeanor.
Strong focus on child protection and ensuring the safety of clients.
Experience working with diverse groups.
Overall flexibility in work schedule, including weekends, evenings and holidays if needed.
Experience utilizing evidence‑based and other social service models preferred.
Ability to travel throughout New York City, regardless of weather, required.
The pay range for this role is: 22.28 – 22.28 USD per hour (41st ST – SHELTER).