Description
The Case Manager for Mobile Crisis Intervention provides case management, stabilization, and resolution services to individuals presenting with acute mental health distress and facilitates clinical continuity for emergency services and other clinical services as needed. Immediate crisis services may be provided in the office or in a community-based location, regardless of the program to which the individual is assigned.
Work Schedule
Three 13‑hour shifts per week, including two day shifts (7 am‑9 pm) and one overnight shift (7 pm‑9 am).
Responsibilities
Provides case management and therapeutic services, including education, linkage and referrals to individuals who meet RSN access to care criteria.
Assists with engagement in mental health services and provides assistance in securing Medicaid, if indicated.
Staffs the Chelan Douglas Crisis Line during office hours.
Completes progress notes and other required documentation within the required timeframes.
Supports implementation of the treatment plan focusing on client strengths and risk factors, including evidence-based approaches.
Provides services to achieve the goals identified on the treatment plan:
Crisis intervention
Assisting with applying for benefits
Assisting with activities of daily living and psychosocial support
Service coordination with other providers, including health care professionals and providing linkage to community resources
Transportation to appointments or meetings with service providers
Obtaining housing or assisting with housing retention
Establishes and maintains working relationships with community resources, coordinates consumer treatment with other providers, and initiates referrals to medical providers and other community resources as appropriate.
Assists clients in linking with critical community and therapeutic-based services to facilitate and sustain recovery.
Follows agency policies regarding confidentiality and other consumer rights.
Participates in supervision and staff meetings, multi-disciplinary team meetings, group supervision and other meetings as required.
Attends court hearings as indicated and testifies on behalf of individuals served if necessary.
Supports cases assigned to hospital liaison.
Qualifications
Job Requirements: These requirements are necessary for performance of this position. Any disabled applicant or incumbent who does not meet all of the physical requirements, but who can perform the essential functions of the job (with or without reasonable accommodations), shall be deemed to meet these requirements.
Physical Requirements: Requires standing, walking, bending, lifting or performing other work requiring low physical exertion, talking and hearing on a regular basis up to 80% of the time. Position also requires ability to drive with adequate vision and skill.
Non-Physical Requirements:
Education
Associate's degree in behavioral science or related field required. Bachelor's degree preferred.
Experience
2 years of experience providing clinical treatment services.
1 year of experience in the treatment of seriously disturbed children, adults, and their families.
Licensure, Registration, Certification
Agency Affiliated Counselor Registration with the WA Dept. of Health.
Valid Washington State driver's license and minimum required liability insurance for WA State.
Must be deemed insurable as determined by Catholic Charities' liability insurance provider.
Special Skills
Knowledge and skills to work with chronically mentally ill population.
Knowledge of community resources.
Knowledge and experience working with older adults.
Bilingual English/Spanish preferred, but not required.
Strong family and individual clinical case management skills.
Effective verbal and written communication skills.
Self-motivated, works independently and as a team member.
Professional representation of the agency within the community.
Culturally competent in delivering services to individuals from distinct backgrounds.
Computer literacy and effective written communication.
Data management skills.
Flexible hours, including evenings and weekends as requested.
Extensive travel in the community.
Work in clients' homes and other community locations.
Tolerance to exposure to tobacco smoke, domestic animals, household pets, and other conditions common to home environments.
Clearance by criminal background check and fingerprinting when required.
Benefits
13 paid holidays, 12 days of vacation, 12 days of sick leave per year.
Health insurance including medical & prescription coverage, with optional dental and vision insurance plans. Majority of premiums paid by Catholic Charities.
Retirement 403(b) Plan: employee contributions commence upon employment; Catholic Charities contributes 2% of monthly income and matches up to 4% of employee contributions following 6 months of employment.
Basic Life Insurance paid 100% by Catholic Charities.
Flexible Spending Account eligibility following 6 months of employment.
Education Assistance Program reimbursing up to $5,250 per year for approved continuing education after 6 months of employment.
Additional voluntary insurances including supplemental life, accidental death & dismemberment (AD&D), critical illness, long-term disability, accident, and ID theft.
Employee Assistance Program includes 3 counseling sessions per year, legal consultations, financial coaching, and other wellbeing tools.
Annual longevity awards begin at 5 years of employment.
Equal Employment Opportunity Statement
It is the practice of Catholic Charities to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, national origin, sex, age, disability, citizenship status, marital status, creed, genetic predisposition or carrier status, sexual orientation, gender expression, or any other characteristic protected by applicable law. Applicants from underrepresented backgrounds are encouraged to apply. We gladly offer reasonable accommodations to individuals with disabilities to support participation in the hiring process and employment.