Overview Immediate need for a talented Case Manager II . This is a 06+ Months Contract opportunity with long-term potential and is located in Cambridge, MA (Remote).
Pay Range: $50.00/hr - $54.00/hr . Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
Job Details Job ID: 25-89943
Base pay range: $50.00/hr - $54.00/hr
Key Responsibilities Operations Support
Execute standard operating procedures for case management workflows
Maintain operational documentation and records
Support quality control measures to ensure consistent service delivery
Identify and report operational challenges or inconsistencies
Assist in maintaining system configurations and operational documentation
Operational Execution
Follow established case management processes and procedures
Ensure accurate and timely execution of operational tasks
Maintain organized records of operational activities
Support the implementation of operational changes as directed
Assist in tracking operational metrics and key performance indicators
Quality Assurance & Compliance
Adhere to quality standards and operational guidelines
Follow regulatory requirements and company policies in all operational activities
Support documentation efforts for audit readiness and compliance reporting
Utilize case management platforms effectively for daily operations
Follow established protocols for system use and data entry
Report system issues or inconsistencies to appropriate teams
Assist in maintaining system documentation and operational guides
Documentation & Knowledge Management
Maintain accurate and up-to-date operational records
Follow established documentation practices for workflows and processes
Contribute to the development of operational reference materials
Assist in creating and updating standard operating procedures
Must be flexible and able to work both shifts as needed
Should be comfortable working either 9:00 AM - 5:00 PM or 11:00 AM - 7:00 PM (EST) depending on business needs
40 hours per week; possibility of extension
Initial onsite training required onsite at 450 Water St. Cambridge MA
Position will not be patient facing; however, previous patient facing experience is required
Case manager will serve as a float for other team members who are out of office
Key Requirements and Technology Experience Bachelor's degree required
Minimum 2-4 years patient-facing role experience in case management, reimbursement, or patient advocacy
Demonstrated experience in following complex operational procedures
Track record of maintaining accurate records and documentation
Experience working with operational systems and databases
Proficiency in Microsoft Office Suite, particularly Excel and Word
Familiarity with CRM systems and operational platforms
Strong attention to detail and data entry accuracy
Basic understanding of operational workflows and procedures
Excellent organizational and time management skills
Strong communication and interpersonal abilities
Ability to follow detailed instructions and procedures
Commitment to accuracy and quality in operational execution
Adaptability to changing operational requirements
Experience in pharmaceutical or healthcare operations
Background in customer service or support roles
Familiarity with healthcare industry regulations
Experience with Salesforce or similar CRM platforms
Basic understanding of database management
Familiarity with quality management systems
Experience with document management systems
Our client is a leading Healthcare Industry and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.
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Seniority level Not Applicable
Employment type Contract
Job function Health Care Provider
Industries Hospitals and Health Care
Equal employment opportunity statements are provided above as part of our commitment to a diverse and inclusive workforce.