Case Manager, Homelessness Prevention Initiative-HomeBaseII CAMBA is a community of staff, volunteers, clients, donors, neighbors and partners who work together to build an inclusive New York City, where all children and adults have access to the resources and supports, they need to thrive. We take a comprehensive approach by offering more than 180 integrated programs in: Education & Youth Development, Family Support, Job Training & Employment Support Services, Health, Housing, and Legal Services.
HomeBase provides case management and essential services to at-risk individuals and families to prevent homelessness. Individuals and families receive services that will help overcome problems with public benefits, housing, education, health care and other issues that could impede their ability to maintain stable households.
Position: Case Manager
Reports To: Program Supervisor
Location: 2244 Church Ave, Brooklyn, NY 11226
What The Case Manager Does:
Prescreen clients for eligibility and schedule intake appointments
Review all documentation establishing clients' eligibility, conduct initial intake or assessment of clients and clients' families, and conduct periodic reassessments
Input client data and client progress information into automated database
Review and complete all CAMBA intake forms with the client
Refer clients to appropriate services based on their needs
Answer incoming calls and check voicemails daily on both desktop and work cell phones, responding to messages within 48 hours, and ensure emails are read and replied to within 48 hours
Report to work daily with fully charged provided cell phone for multifactor authentication
Conduct home visits and inspections for any open HomeBase case; not limited to assigned cases only. Evaluate living conditions and/or conduct inspections as per DHS/DSS/HRA standards
Create and maintain client files, both hard copy and electronic
Develop service plans with the clients tailored to their needs and provide ongoing follow-up to support them in achieving their goals by monitoring clients' progress (dates achieved) via regularly scheduled telephone contact and/or face-to-face home and office visits. Document client progress via detailed progress notes
Evaluate and recommend closing of cases in which clients: (a) have achieved stability, (b) have not demonstrated a willingness to participate (lost-to-service), or (c) have reached the allotted time of services 120 EAF/90 ESG without recertification or has become ineligible for services (e.g. exceed income guidelines)
Meet daily, weekly, and monthly goals and tasks as assigned and in accordance with the funder guidelines
Complete and submit subsidy applications and requests for financial assistance
Provide all required information for weekly, monthly, quarterly, and annual reports
Act as client liaison/client advocate with outside organizations regarding matters such as education, healthcare, housing, legal issues, etc
Assist clients in completing applications for benefits and entitlements, and process applications on clients' behalf (e.g., Access HRA, Housing Connect, DRIE, SCRIE)
Escort clients to appointments (e.g., social services, healthcare, etc.) as needed
Other duties as assigned.
Minimum Education/Experience Required:
Bachelor's degree (e. g., B.A., B.S.W.) and two years of relevant experience, or
High School Diploma and 4 year’s case management experience in the social services field
Other Requirements:
• Proficiency in Microsoft Office (Excel, Word, Outlook)
• Excellent writing skills, with the ability to draft assessments, service plans, progress notes, weekly reports, and general client-related correspondence.
• Excellent communication skills, with the ability to effectively present information and respond to questions from supervisors, clients, funders, other organizations, and the general public.
• Ability to apply basic mathematical concepts, such as fractions, decimals and percentages, to practical situations.
• Strong problem-solving skills, with the ability to define problems, collect data, establish facts, and draw valid conclusions.
• Willingness to learn and adapt.
Compensation : $48,410.00 - $52,530.00 annually
Status: - Full-time (35 hours per week)
Benefits : CAMBA offers a comprehensive benefits package including health insurance, dental insurance, 403(b) retirement plan with employer match, paid time off (vacation, personal, and sick time), and paid holidays.
CAMBA is an Equal Opportunity Employer. We value a diverse workforce and inclusive workplace. People of color, people with disabilities, and lesbian, gay, bisexual, and transgender people are encouraged to apply. We consider all applicants without regard to race, color, religion, creed, gender, gender identity, gender expression, national origin, age, disability, socio-economic status, marital or veteran status, pregnancy status or sexual orientation.