Apply for the Case Manager (Capitol Hall Residence) role at #DegreesNYC .
Program Description
Capitol Hall Residence is a Supportive Single Room Occupancy (SRO) program operated by Goddard Riverside, providing permanent housing for formerly homeless and low‑income adults. The program offers individual furnished units and on‑site supportive services—including case management, harm reduction, nursing, and recreational activities—to promote stability, independence, and community integration. Capitol Hall partners with city agencies such as DHS, HRA, and DOHMH to ensure residents have access to entitlements, healthcare, and community resources. The program emphasizes a housing‑first, harm‑reduction, and trauma‑informed approach that prioritizes safety, dignity, and resident well‑being.
Position Summary
The Case Manager delivers effective case management services using a strengths‑based, client‑centered approach to formerly homeless adults with histories of mental illness and/or substance use disorders. Through individualized support, connection to entitlements, and coordination with community providers, the Case Manager helps tenants maintain permanent housing, improve overall wellness, and achieve greater independence.
Schedule
Monday through Friday 9:00 am–5:00 pm
Salary Range
$41,000–$45,000
Role, Responsibilities, and Essential Duties
Provide client service through the Housing First Evidence‑Based Model to a caseload of formerly homeless tenants.
Set short‑ and long‑term treatment goals, facilitate achievement, and link clients to community programs such as medical, psychiatric, and drug treatment services.
Maintain case records with documentation of services provided and outcomes, following specific program procedures.
Assist clients in receiving entitlements and in understanding and complying with building rules and government subsidies.
Coordinate and follow up with onsite medical treatment providers; accompany clients to doctors, entitlement offices, or other community services.
Collaborate with staff in other GRCC programs to coordinate client service.
Develop and facilitate group activities that increase socialization and reduce isolation.
Monitor and report all positive COVID cases and/or symptoms; provide follow‑up as needed.
Participate as a Capitol Hall team member; attend staff meetings, case conferences, professional development training, and supervisory meetings.
Lead and plan group activities.
Perform additional duties as required—including room inspections, incident reporting, and crisis intervention.
Qualifications and Educational Requirements
High School Diploma or equivalent required; bachelor’s degree preferred.
Experience working with individuals with mental health challenges and/or histories of homelessness.
Spanish speaking preferred.
Skills, Knowledge, and Abilities
Experience with older adults and adults with mental illness and substance use disorder preferred.
Understanding of the Housing First model and harm reduction and motivational interviewing techniques.
Experience navigating and assisting clients with NYC entitlement services (SNAP, Medicaid, SSI, One‑Shot Deals, home health aide, and homemaking support).
Understanding of trauma‑informed care.
Ability to multitask in a fast‑paced environment.
Strong interpersonal, verbal, and written communication skills.
Team player.
Computer Skills
Proficient in Microsoft Outlook and Excel.
Ability to use or learn computer databases such as AWARDS.
Physical Requirements
Walking and travel by public transportation to escort clients to various appointments throughout the city.
Occasional visits to outside service providers such as rehab centers, hospitals, and medical clinics.
Work Environment
Mostly indoor office, occasional kitchen and basement setting during group activities and events; regular home visits to client apartments required.
Equity and Inclusion Statement
We are committed to building an inclusive workplace community grounded in respect for differences. We support hiring a broadly diverse team of qualified individuals who will contribute to our organization.
Goddard Riverside and Isaacs Center provide equal employment opportunities to employees and applicants for employment without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, gender identity or any other characteristic protected by federal, state, or local law.
The intent of this job description is to provide a representative summary of duties and responsibilities that will be required of this position and title and shall not be construed as a declaration of the specific duties and responsibilities of any particular position. Employees may be requested to perform job‑related tasks other than those specifically presented in this description. This job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
Seniority Level
Entry level
Employment Type
Full‑time
Job Function
Other (Education Administration Programs)