Case Manager

Job Title: Case Manager II (Clinical)

Location: Cambridge, MA (Fully Remote)

Duration: 5 Months

Employment Type: Contract

Seniority Level: Mid‑Senior level

Pay Range: $53.00/hr - $55.00/hr

Key Responsibilities

Operations Support:

Execute standard operating procedures for case management workflows

Maintain operational documentation and records

Support quality control measures to ensure consistent service delivery

Identify and report operational challenges or inconsistencies

Assist in maintaining system configurations and operational documentation

Operational Execution:

Follow established case management processes and procedures

Ensure accurate and timely execution of operational tasks

Maintain organized records of operational activities

Support the implementation of operational changes as directed

Assist in tracking operational metrics and key performance indicators

Quality Assurance & Compliance:

Adhere to quality standards and operational guidelines

Follow regulatory requirements and company policies in all operational activities

Support documentation efforts for audit readiness and compliance reporting

System Utilization:

Utilize case management platforms effectively for daily operations

Follow established protocols for system use and data entry

Report system issues or inconsistencies to appropriate teams

Assist in maintaining system documentation and operational guides

Documentation & Knowledge Management:

Maintain accurate and up‑to‑date operational records

Follow established documentation practices for workflows and processes

Contribute to the development of operational reference materials

Assist in creating and updating standard operating procedures

Required Qualifications

Education: Bachelor's degree required

Experience:

Minimum 2‑4 years patient‑facing role experience in case management, reimbursement, or patient advocacy

Demonstrated experience in following complex operational procedures

Track record of maintaining accurate records and documentation

Experience working with operational systems and databases

Technical Skills:

Proficiency in Microsoft Office Suite, particularly Excel and Word

Familiarity with CRM systems and operational platforms

Strong attention to detail and data entry accuracy

Basic understanding of operational workflows and procedures

Core Competencies:

Excellent organizational and time management skills

Strong communication and interpersonal abilities

Ability to follow detailed instructions and procedures

Commitment to accuracy and quality in operational execution

Adaptability to changing operational requirements

Preferred Qualifications

Experience in pharmaceutical or healthcare operations

Background in customer service or support roles

Familiarity with healthcare industry regulations

Experience with Client or similar CRM platforms

Basic understanding of database management

Familiarity with quality management systems

Experience with document management systems

Travel Requirements
Minimal travel expected, primarily for occasional team meetings or training sessions.

Reporting Structure
Reports to: Senior Director Operations and Case Management. No direct reports.

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