Overview The Jewish Board has delivered innovative, best-in-class mental and behavioral health services for nearly 150 years, serving everyone from infants and their families to children, teens, and adults. We impact over 45,000 New Yorkers each year.
Location: 3735 White Plains Rd, The Bronx, NY 10467, US
Purpose The Jewish Board’s Adult Residential Division supports adults with serious and persistent mental illness to live in the community with as much independence as possible. Using a non-judgmental, harm-reduction approach, staff model and guide residents to create and meet personalized recovery goals, develop independent living skills, and live in a healthy and secure manner. Our work is guided by principles that emphasize stable housing, cultural competence, anti-racism, and respect for each individual’s journey.
Position Overview The Case Manager is the most senior level of direct care staff within the Jewish Board’s supportive housing programs, helping residents live in the community as independently as possible.
Key Responsibilities Resident Support
• Carries a caseload and practices person-centered and collaborative service planning with residents.
• Is assigned the most complex clients; carries a larger caseload than case associates and case assistants.
• Ensures service plans are completed and signed by residents according to regulatory guidelines and standards.
• Evaluates and assesses independent living skills using a detailed functional assessment tool or supports residents in using the tool for self-assessment. Supports residents in meeting individual goals.
• Supports residents toward medication management independence, including appropriate person-centered interventions.
• Advocates on behalf of residents with other service providers, considering health disparities and systemic racism.
• Interprets and explains agency policies and procedures to residents.
• May run resident support groups.
• Participates in monthly collaborative walk-throughs of unit/apartment with residents.
• Escorts residents to appointments, as needed.
• Facilitates monthly roommate meetings, when appropriate.
• Assists residents with physically demanding tasks, such as carrying groceries, laundry, and other household items, as needed.
• Heats fully cooked foods, on occasion.
• Resolves crises and de-escalates situations threatening resident comfort and well-being.
• Creates management plans to improve safety and prevent ongoing crises.
• For congregate settings only: Performs safety rounds of the program and wellness checks, as necessary.
Administrative Support and Coordination
• Provides services to those residents within the scope of program regulations and agency mission.
• Independently completes regular and timely documentation of all resident interactions, including assessments, service plans and progress, and informational notes.
• Ensures progress notes meet monthly billing documentation requirements, if necessary.
• Files incidents reports, as appropriate.
• Links residents to community-based treatment and collaborates with other service providers when coordinating services.
• Participates in planning and execution of special and holiday events.
• Participates in regular staff meetings and trainings.
• Travels to off-site meetings and trainings, as needed.
• Participates in intake, assessments, discharge, and follow-up conferences; may take the lead in presenting cases in these settings or in high-risk case meetings.
Core Competencies Knowledge and Attributes:
In-depth understanding of how mental illness, substance use disorders, or trauma affect individuals in the community.
Experience working with individuals living with serious mental illness, substance use disorders, or trauma.
Knowledge of local/state health and human service systems and their navigation.
Understanding of stabilization and recovery processes.
Commitment to working with individuals with serious mental illness, substance use disorders, trauma, and homelessness.
Compassion and respect for vulnerable individuals.
Openness to an anti-racist lens, continuous learning, and applying learnings to support diverse residents.
Ability to stay calm in stressful situations.
Patience and empathy for individuals on their recovery journey.
Skills:
Communication: Clear verbal and written communication; active listening; respectful engagement with residents.
Self-sufficiency and initiative: Independent task completion; pursuit of professional development.
Interpersonal relations: Cultural sensitivity; professional interactions with colleagues and residents.
Problem-solving: Objective analysis and independent solution finding.
Quality assurance: Attention to detail; adherence to procedures; high-quality output.
Teamwork: Collaborative, receptive to feedback.
Organizational skills: Time management, deadlines, flexibility with multiple demands.
Crisis management: Ability to identify and de-escalate potential crises.
Good judgment: Risk management and escalation when needed.
Educational/Training Required Bachelor of Arts (BA) or Bachelor of Science (BS) degree; at least 1 year of experience in Human Services preferred.
Computer Skills Required Familiarity with Microsoft Office; willingness to learn new systems.
Work Environment / Physical Effort Ability to travel to visit residents; escort residents in the community.
Valid driver’s license and willingness to drive agency van preferred.
Ability to lift 25 pounds and manage stairs in walk-up buildings as needed.
About The Jewish Board The Jewish Board delivers innovative, high-quality, and compassionate mental health and social services to over 45,000 New Yorkers each year. We serve people of all religions, races, cultural backgrounds, gender expressions, and sexual orientations. We are committed to building diverse, equitable, and inclusive teams and encourage candidates from historically marginalized backgrounds to apply.
Equal Opportunity Employer: We do not discriminate on the basis of race, color, creed, religion, national origin, alienage, citizenship status, age, disability, sex, gender, gender identity or expression (including transgender status), sexual orientation, marital status, partnership status, veteran status, genetic information, or any other status protected by law. We will make reasonable accommodations to known physical or mental limitations of qualified employees, unless undue hardship would result. Employees needing assistance should contact human resources.
We respect diversity and are an equal employment opportunity employer.