Join to apply for the Care Manager role at Sunrise Senior Living
Let’s empower residents to live longer, healthier, and happier lives. You will build meaningful relationships with residents, their families, and team members, and gain joy in serving others.
Pay Range
Base pay: $16.90/hr – $21.20/hr. Your actual pay will be based on your skills and experience.
Community
Sunrise at Orchard
Job ID
2025-234235
Job Overview
The Care Manager (Designated Care Manager) provides the highest degree of quality care and services to a group of residents and their families in assisted living/long‑term care and reminiscence neighborhoods. The Care Manager delivers hands‑on care and emotional support as outlined in each resident’s Individualized Service Plan (ISP) while maintaining a safe, comfortable home‑like environment. The role champions the Sunrise mission to “champion quality of life for all seniors” in accordance with federal, state/provincial, and local laws and regulations.
Responsibilities
Resident Care
Review, read, notate, and initial Daily Log to document resident information.
Participate in development and monthly updates of ISPs.
Review designated assignments.
Responsibly care for a designated group of residents during the shift, physically check on them throughout the shift.
Observe, report, and document resident symptoms and condition changes (skin, behavior, alertness, weight, diet, activity participation).
Attend daily Cross‑Over meetings by the lead care manager.
Notify supervisor and resident care director if a resident’s care needs increase.
Inform supervisor of any resident condition changes.
Respond promptly to security system and resident call bells and reset call bells as needed.
Greet guests, family members, residents, and team members.
Answer, direct, and/or respond to phone calls in a timely, courteous, professional manner.
Assist with continence management and dispose of continence products properly to ensure sanitation of resident suite and community restrooms.
Communicate with families and serve as a resource as needed.
Help residents maintain independence, physical safety and promote dignity of each resident adhering to the standards of Resident Rights and Sunrise Principles of Service.
Participate/lead and assist residents with activities of daily living (ADLs) and IEAs, encouraging residents to participate in activities as indicated on the ISP.
Engage residents in life skills and other life enrichment activities throughout the day in reminiscence.
Strive to understand and respond to each resident with empathy, always remaining mindful of the resident’s unique communication patterns or history and basic human needs.
Maintain an atmosphere of warmth, personal interest, and positive emphasis with a calm environment.
Ensure the established safety regulations are always followed.
Practice routinely good Standard Care Precautions of cleanliness, hygiene, and health.
Host and engage in activities with the residents daily.
Risk Management & General Safety
Partner with community team to ensure community is in compliance with national/provincial regulations pertaining to occupational health and safety requirements.
Practice safety procedures at all times, including PPE, fire extinguishers, SDS, Lockout/Tagout procedures.
Report all accidents/incidents immediately.
Report unsafe and hazardous conditions/equipment immediately.
Ensure cords, carts, equipment, and other hazards are kept out of the way, not blocking exits, and in compliance with fire codes.
Understand and practice proper disposal of blood borne pathogens, bodily fluids, infectious waste, sharp sticks, and hazardous materials.
Report occupational exposures to blood, body fluids, infectious materials, sharp sticks, and hazardous chemicals immediately.
Ensure oxygen tanks are stored safely, exchanged when empty and monitored to make sure liters of oxygen are at prescribed levels.
Housekeeping & Laundry Services
Maintain and clean resident’s room as assigned, including making beds, emptying trash, putting clothes away appropriately, spot sweeping, and mopping as needed.
Wash resident’s laundry as noted in the ISP and as needed.
Wash and fold dining room linens and napkins.
Complete assigned housekeeping tasks.
Maintain common areas in a clean and tidy manner at all times.
Dining Service
Serve meals in the dining room and work in the dining room as assigned.
Promote and ensure a pleasant dining experience during all meals.
Assist with dining room set up and clean up as assigned.
Participate in pre‑meal meetings.
Follow residents’ diets indicated on ISP and Confidential Diet Board/Chart.
Observe, note, and document in daily log any resident changes in dining habits.
Respond to the dining needs of the residents and guests while maintaining Sunrise hospitality and service standards.
Provide room service delivery as needed.
Practice safe food handling in compliance with universal care precautions at all times.
Specific Responsibilities for the Reminiscence Neighborhood Care Manager
IEA residents in life skills and other life enriching activities indicated on ISP and demographic profile.
IEA residents to attend the afternoon social.
Incorporate ‘Creating Pleasant Days’ into resident’s daily routine.
Integrate the individual resident’s life skills into their daily routine.
Blend a variety of multi‑sensory experiences into the resident’s day.
Participate in monthly letters home and letter writing with the residents and their families.
Training & Team Success
Participate as a member of a team and commit to working toward team goals.
Demonstrate the Team Member Credo in daily interactions.
Commit to serving residents and guests through our Principles of Service.
Contribute to overall engagement programs and processes (customer and team member engagement) including participation in the team member engagement survey and engagement improvement planning workshops.
Attend regular meetings: Town Hall, Department Team, Cross‑Over, and others as directed by the Supervisor/Department Coordinator.
Attend regular training by Assisted Living Coordinator (ALC), Resident Care Coordinator (RCC) or Reminiscence Coordinator (RC) using mini modules.
Comply with all infection control techniques, placement of bio‑hazard containers, and removal techniques as listed in policies and procedures.
Maintain compliance in required training and all training required by state/province or other regulatory authorities applicable to this role to ensure Sunrise standards are always met.
Perform other duties as assigned.
Core Competencies
Ability to remain calm in difficult situations.
Ability to handle multiple priorities.
Possess strong written and verbal communication skills.
Competent in organizational and time‑management skills.
Demonstrates good judgment, problem‑solving, and decision‑making skills.
Experience & Qualifications
High School diploma/GED accepted and may be required per state/provincial regulations.
CPR Certificate and First Aid as required by state/provincial regulations.
Must be at least 18 years of age.
Previous experience working with seniors preferred.
Desire to serve and care for seniors.
Ability to make choices and decisions and act in the resident’s best interest.
If you drive a Sunrise vehicle, must sign the Driver job description and understand key essential duties for safety and regulatory compliance.
Benefits
Medical, Dental, Vision, Life, and Disability Plans.
Retirement Savings Plans.
Employee Assistant Program / Discount Program.
Paid time off (PTO), sick time, and holiday pay.
myFlexPay to get paid within hours of a shift.
Tuition Reimbursement.
In addition to base compensation, Sunrise may offer discretionary and/or non‑discretionary bonuses. Eligibility for a bonus will depend on the employee’s position, plan/program offered at the time, and required performance pursuant to the plan/program.
Some benefits have eligibility requirements.
Apply today to learn why Sunrise Senior Living is a certified Great Place to Work®.
Pre‑Employment Requirements
Sunrise considers the health and safety of its residents, family members, and team members to be a top priority. Employment is conditional on completing and passing a drug test (which does not include marijuana), participating in testing requirements (e.g., Tuberculosis Test, Physical Evaluation). Covid‑19 and Influenza vaccination is required only to the extent mandated by applicable federal, state, and local laws and authorities.
Compensation Disclaimer
Selected candidates will be offered competitive compensation based on the geographic location of the community/office, skills, experience, qualifications, and certifications/licenses (where applicable).