Care Coordinator - Utilization Management
Full Time - Remote Opportunity
VillageCareMAX is looking for a motivated individual to provide assistance to care managers and members in coordinating services and requests. The Care Coordinator will work to authorize services based on plan of care and ensure that services are initiated and delivered. Some of your daily activities will include:
Responsibilities
Respond to inquiries from members and providers regarding health insurance, benefits, eligibility and authorization.
Initiate contact with care management team, provider relations department and external providers to meet member's needs.
Document, track and follow up with care management team for all member service requests.
Perform monthly member contacts and documentation in the electronic health record.
Maintain and support documentation, logs and data entry to monitor activity and/or outcomes related to Medicare billable services.
Reports any member dissatisfaction and grievance as appropriate
Participates in special projects and perform other duties as assigned
Qualifications
We would like to speak to those who have 3+ years job related experience. Experience processing DME (Durable Medical Equipment) required. High school diploma required. Excellent communication skills, organizational skills and problem solving will be vital to this position. Bilingual skills highly preferred.
There are many benefits to working for VillageCare. If you are someone who likes being part of a team, enjoys a highly competitive benefits package from world leading carriers and competitive compensation, than we would love to speak with you!
Benefits
PTO package
10 Paid Holidays
Personal and Sick time
Medical/Dental/Vision
HRA/FSA
Education Reimbursement
Retirement Savings 403(b)
Life & Disability
Commuter Benefits
Paid Family Leave
Additional Employee Discounts
VillageCare offers a wide range of at-home and community-based services, as well as managed long-term care options that seek to match each individual's needs to help them attain and maintain the greatest level of independent living possible. We are committed to superior outcomes in quality health care.