Care Coordinator / Front Desk – Spear Physical & Occupational Therapy
Join the nation’s top physical therapy practice and help New Yorkers get back to life. Spear offers five‑star patient service, passion for care, and a collaborative, values‑driven team.
Responsibilities
Serve as the first and last impression for patients, welcoming them and controlling the clinic flow.
Respond to all phone calls and emails within 2 hours (and always within 24 hours).
Guide patients through the out‑of‑network experience, ensuring a smooth, respectful process.
Maintain a high copay collection rate and accurate patient data entry.
Show up ten minutes early and demonstrate urgency behind patients’ needs.
No experience required – we provide paid training.
Hospitable, welcoming, and team‑oriented customer service skills.
Strong communication, friendly personality, and great attention to detail.
Self‑motivated, willing to go above and beyond, and eager to make an impact daily.
BA/BS degree preferred, not required.
Compensation & Benefits
$18 – $18 per hour
Paid Training and Leadership Development (Spear Future Leaders Program)
Medical, Dental, Vision, and FSA/HSA benefits; 401K with SPEAR matching up to 4% of annual compensation
Paid Time Off, Floating Holidays, Company Holidays, Mental Health benefits, and EAP program
Discounted gym memberships, pet insurance, select cellphone carriers, and employee discounts to entertainment and travel
Company Events – annual summer picnic, holiday awards, and more
Physical Requirements
Manual dexterity for office equipment and written notations.
Computer keyboard use 90% of each workday.
Hearing acuity for telephone communication and visual acuity for computer screens.
Ability to sit, stand, walk for extended periods and occasionally lift 10 pounds floor to waist.
About Spear
Spear is the nation’s leading outpatient practice with over 40 clinics in the New York Tri‑State Area and 25 years of experience. Ranked twice as the top physical therapy practice and honored by numerous medical, academic, and business communities, Spear provides unparalleled patient access and care. Learn more at spearcenter.com .