Care Coordinator
Join to apply for the Care Coordinator role at Groups Recover Together .
Groups is a leading outpatient provider specializing in substance use disorder (SUD) treatment. We are committed to supporting underserved communities hit hardest by the opioid crisis. Since 2014, our local care teams have guided hundreds of thousands of individuals on their path to recovery, helping them reclaim their purpose and dignity through compassionate, collaborative care.
Our evidence‑based approach combines medication, group therapy, and personalized support, delivered online and in person by local providers. Founded on the belief that recovery extends beyond the traditional office visit, Groups helps members build a foundation for long‑term recovery and the fulfilling lives they want and deserve.
Together with our community partners, public agencies, and health plans, we are raising the bar in addiction health care—and we’re just getting started. Groups is changing lives. Join us.
Responsibilities
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
Administrative Functions
Deliver outstanding customer service to members, visitors, and community stakeholders through in‑person interactions, phone calls, text messages, email, or video conferencing.
Maintain the overall office, ensuring cleanliness, compliance with Health and Safety Standards, and a welcoming environment for members.
Ensure member compliance with provider attendance.
Support counselors in managing in‑person or virtual group meetings.
Support members with their treatment, including obtaining ROIs, submitting UDS, conducting medication counts.
Support providers with medication and prescription adjustments for members.
Care Coordination Functions
Maintain a shared caseload, coordinating with counselors, providers, and recovery support specialists to connect members with local resources and remove barriers to care.
Support new members in transitioning to their home care team and adapting to the Groups’ model.
Link members to services, follow up on needs, and troubleshoot treatment‑related issues (scheduling, pharmacy, prescriptions, and care coordination).
Become an expert in community insurance, healthcare, and social services.
Facilitate access to community‑based support systems.
Conduct outreach and engagement efforts.
Collaborate with a multidisciplinary team to ensure quality, member‑centered care.
Assist members in goal‑setting, care coordination, and treatment engagement.
Maintain accurate, timely documentation in the electronic health record.
Participate in required continuing education to uphold certification or licensure.
Other Duties and Responsibilities
Other duties as assigned.
Knowledge, Skills, and Abilities
Ability to manage and prioritize tasks efficiently and optimize productivity.
Strong attention to detail and ability to manage confidential and highly sensitive information.
Strong written and verbal communication skills.
Knowledge of member‑centered care.
Ability to identify necessary resources and services for members and coordinate provision of services.
Adaptability by being flexible to change, willing to learn new tools and processes, and handle unexpected situations well.
Exceptional customer service skills.
Familiarity with Google Docs, Sheets, Drive, Email, and ability to troubleshoot minor technological challenges.
Ability to use discretion and work independently under general supervision.
Ability to establish effective working relationships and maintain appropriate professional and personal boundaries with internal staff, members, and relevant community organizations.
Ability to understand and adhere to the Professional Code of Conduct.
Ability to support multiple clinicians and recovery support specialists.
Qualifications & Requirements
Salary range: $43,000–$50,000 per year (based on experience and education).
Schedule: Mon 9 a‑8 p (WFH), Tues 10 a‑9 p, Wed 9 a‑7 p, Thurs 9 a‑5 p.
High school diploma required.
2 years of relevant experience preferred: case management, care navigation, healthcare, administration, or hospitality.
Ability to work evenings.
Experience working with Electronic Medical Record (EMR) systems.
Access to reliable internet and telephone services: 50 MB download and 10 MB upload or higher; strong Wi‑Fi signal if working from a remote location.
Must meet pre‑employment requirements and maintain all applicable state and job‑related guidelines for background screening (fingerprinting, drug testing, health screening, CPR/Basic First Aid, as required).
Physical Requirements & Working Conditions
These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the job. Reasonable accommodation can be made to enable people with disabilities to perform the described essential functions of the position, which are reviewed on a per‑case basis. While performing the role, the employee is required to talk and hear, sit and use hands and fingers, sometimes stand, walk, reach, climb, or balance, and occasionally stoop, kneel, crouch, or crawl. Vision capabilities include close vision.
Equal Employment Opportunity Statement
Groups is an equal‑opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sex, sexual orientation, transgender status, gender dysphoria, national origin, age, religion, disability, military and veteran status, marital or parental status, citizenship status, genetic information, or any other factor which cannot lawfully be used as a basis for an employment decision.