Department: CCS (Comprehensive Community Services)
FT/PT Status: Full Time
Job Responsibilities
Job Summary
We are seeking a compassionate, organized, and dedicated Care Coordinator to join our team in supporting individuals living with mental health and/or substance use disorders. As a key member of our care team, you will play a central role in helping individuals work toward their goals, access resources, and overcome life's challenges.
This position is ideal for someone passionate about making a difference, skilled in communication and documentation, and committed to supporting others in their recovery and wellness journey.
Essential Duties and Responsibilities
Build trusting, respectful relationships with individuals, meeting them where they are emotionally and physically.
Develop, implement, and monitor community treatment plans in collaboration with people served, natural supports, and recovery team.
Coordinate support around accessing mental health, substance use, housing, medical, vocational, and other community services utilizing the CCS Service Array.
Advocate for individuals' needs and ensure timely connection to appropriate supports.
Maintain regular communication with people served through in-person visits, phone calls, and written follow-ups.
Coordinate with healthcare providers, therapists, case managers, and other community partners.
Track progress, update treatment plans, and document interactions accurately and thoroughly.
Empower individuals to build on their strengths and pursue self-identified goals.
Provide psychosocial rehabilitation, symptom monitoring and management, and supportive coaching.
Establish individuals' eligibility for CCS by using the Mental Health/AODA Functional Screen.
Respond with empathy and professionalism to crises and setbacks.
Work hours are generally 8am-4pm, with some flexibility; no nights or weekends required.
Required Qualifications
Bachelor's degree in Social Work, Psychology, Human Services, or related field (Master's preferred but not required)
One (1) year of experience working with individuals experiencing mental illness and/or substance use
Valid driver's license, automobile, and insurance meeting agency requirements
Passion for mental health advocacy and belief in recovery and harm reduction models
Ability to meet all employment requirements including references and criminal background checks
Preferred Qualifications
Bilingual abilities are a plus
Knowledge, Skills, and Abilities
Effective communication skills in diverse populations
Strong interpersonal skills, both verbal and written
Technological proficiency with email, internet, and systems like Microsoft 365
Excellent organizational and time-management skills
Problem-solving and critical thinking abilities
Adaptability and ability to work independently or in a team
Commitment to professionalism, ethics, and boundaries
Cultural sensitivity and ability to work with diverse populations
Empathy and reliability in supporting individuals
Other Job Information
Physical Demands: The role involves mobility, community visits, transportation, and navigating stairs. Reasonable accommodations available for disabilities.
Work Environment: The work environment includes office and community settings, with travel throughout Milwaukee County. Flexibility in schedule required to meet community needs.
Wisconsin Community Services is an equal opportunity employer. All applicants will be considered without regard to race, ethnicity, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.