Overview
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Wisconsin Community Services is an Equal Opportunity Employer (M/F/Disability/Vet).
Position
Case Manager - Community Support Program (CSP)
Job Code: 2025-BHS-019
Location: Milwaukee
Department: CSP
FT/PT Status: Full Time
Responsibilities
Provide ongoing assessment and treatment planning, case management, supportive psychotherapy, symptom management, medication monitoring, and crisis intervention including afterhours hotline coverage to clients with serious and persistent mental illness and co-occurring substance use
70% of case management is performed in the community and in clients’ homes
Support clients’ recovery through activities of daily living to include coaching and hands on assistance in the areas of housing, money management, vocational/educational pursuits, and scheduling/transportation to appointments
Work as a member of an Assertive Community Treatment (ACT) team addressing all client needs while utilizing the ACT treatment modality
Participate in group facilitation (as determined by supervisor)
Responsible for care coordination with clients’ natural supports
Working with ACT teammates to complete all assigned and non-assigned tasks as part of client treatment
Assessment, referral, and assistance with client healthcare needs
Maintain frequent and effective communication with ACT team members at all times as determined by team members and corresponding Clinical Coordinator
Work with team members to complete required 1:1s with clients
Exhibit knowledge of evidence-based practices such as motivational interviewing and trauma informed care
Assessment and coordination of substance use treatment services
Maintain accurate and timely documentation in the form of assessments, treatment plans, progress notes, etc. as required by agency policy and DHS 63
Accurately manage distribution of client funds when warranted
Frequent home visits and transporting of clients (with their belongings, in some cases) in the community using staff’s personal vehicle and/or agency-issued van; program policy requires driving the agency van in specific circumstances
Attend and participate in daily staffings and in-services
Working some weekends and holidays on a rotating basis is required
Qualifications
Job Qualifications:
Knowledge, Skills, and Abilities:
Good clinical skills, especially related to mental illnesses and substance abuse disorders
Knowledge of DSM V, psychotropic medications, and their side effects
Ability to communicate and work effectively in a positive manner with staff and clients
Ability to respond appropriately in crisis situations
Sensitivity toward cultural, ethnic and disability issues
Good organizational and computer/typing skills
Effective time management skills and the ability to multitask
Ability to assist clients with activities of daily living such as shopping, cleaning, and cooking
Sense of humor
Ability to set professional boundaries
Minimal Qualifications
Bachelor’s or Master’s Degree in a Behavioral Science (psychology, educational psychology, social work, counseling, marriage and family, etc.)
No convictions or license revocations that would fail a caregiver background check
Valid driver’s license, automobile, and sufficient insurance to meet agency requirements
Required Experience: Open; Recent Master level graduates in Social Services or a related field, as well as those with substance use training/certification, are encouraged to apply. Supervision for clinical hours toward licensure is available. Once licensed, renewal fees are covered.
Other Job Information (if applicable):
Working Conditions: Work is performed in the office, the community and in clients’ homes; up to 6 hours a day may be spent driving; clients may be unstable and symptomatic at times; hours average at least 40 hours per week; flexible work schedule includes some weekends, after hours hotline coverage, and holidays.
Physical Demands: Position is mobile with majority of time in the community, including transporting clients and frequent home visits; driving throughout Milwaukee County; must be able to go up and down stairs and lift and carry 20 pounds to assist with routine client moves.
Wisconsin Community Services is an Equal Opportunity Employer; all qualified applicants will receive consideration for employment without regard to race, sexual orientation, gender identity, national origin, veteran, disability, status or any other characteristic protected by federal, state, or local law.