Overview The Jewish Board delivers innovative, high-quality, and compassionate mental health and social services to over 45,000 New Yorkers each year. We serve people of all ages, from infants and families to children, teens, and adults, and we are committed to building diverse, equitable, and inclusive teams. We encourage candidates from historically marginalized backgrounds to apply.
Our Values Treat every person with dignity
We act with respect and caring towards our clients, colleagues, and communities.
Strive to be outstanding
We are exceptional professionals in all that we do.
Embrace each other’s differences
We create a fair and inclusive environment for all.
Engage individuals and families as our partners
We heal our communities one person at a time through thoughtful collaboration.
We respect diversity and are an equal opportunity employer that does not discriminate on the basis of race, color, creed, religion, national origin, alienage, citizenship status, age, disability, sex, gender, gender identity or expression (including transgender status), sexual orientation, marital status, partnership status, veteran status, genetic information, or any other status protected by applicable federal, state, or local law. We will endeavor to make reasonable accommodations to the known physical or mental limitations of qualified employees, unless the accommodation would impose an undue hardship. For assistance, contact Human Resources.
Position Overview and Purpose Care Management is a service that helps children with chronic physical or emotional issues obtain and utilize medical, social, and community services to stay healthy. Care Coordinators learn each child and family’s unique needs and work with other care providers to develop a plan of care. They help members take actions to attend appointments, adhere to medications, obtain educational and health advocacy, and access benefits. Care Coordinators link children with chronic medical or behavioral health conditions to the services they need and work primarily in the field as part of a team to assess risks, develop person-centered care plans, track and arrange appointments, educate members, and coordinate health and community services. Some evening availability is required, and additional responsibilities may be added.
Responsibilities (Key Essential Functions) Integrate medical, specialized and behavioral health services with social and educational supports.
Periodically assess a member’s medical and behavioral health needs and treatment compliance.
Collaborate with the member, family/caregivers, and other providers to develop an Individualized Plan of Care.
Conduct outreach for new referrals to facilitate enrollment and continuity of care.
Provide care management services to ensure access to and retention in required services, including medical, preventive, home health, behavioral health, community supports, housing, entitlements, educational services, and involvement with child welfare or juvenile/criminal justice systems as applicable.
Track referrals using Health Information Technology (HIT) and other electronic databases.
Monitor discharge and ongoing care planning for transitions back to the community.
Establish collaborative relationships with community providers, managed care plans, schools, and medical providers.
Complete casework documentation promptly in alignment with productivity standards.
Attend program meetings and supervisory sessions; provide referrals and reassess ongoing care needs as required.
Share knowledge with team members to support service provision; carry agency-provided devices for hybrid work; respond to member questions and crises during regular and after-hours using the program’s emergency cell phone.
Perform other duties as assigned.
Educational/Training Required Bachelors degree with a major or concentration in social work, psychology, nursing, rehabilitation, education, occupational therapy, physical therapy, recreation therapy, counseling, community mental health, child and family studies, sociology, or speech and hearing, plus two years of direct service or substantial case management experience with mentally disabled, chronically ill, or homeless children with complex needs.
Experience and Language Preferences Valid driver’s license and access to a vehicle (for Staten Island); NYS ID for all boroughs.
Specific experience with the target population (children) and experience in interdisciplinary teams; experience in care management or care coordination in medical or behavioral health settings; experience with the chronically ill.
Excellent written and verbal communication and customer service skills.
Fluency in a second language (e.g., Spanish, Mandarin, or Russian) preferred but not required.
Computer Skills Intermediate proficiency in Microsoft Office (Outlook, Excel, Teams, Word, PowerPoint).
Work Environment and Physical Requirements Office-based work 20-40% of the time; travel to member homes and community settings (hospitals, clinics, benefit offices) 60-80% of the time.
Offices are ADA-accessible where available; some sites may not be. Ability to travel within NYC carrying equipment up to ~10 pounds.
Physically, the role requires sitting about 30%, standing 35%, and travel for appointments about 35% of the time. Frequent travel across Bronx, Brooklyn, Manhattan, Staten Island.
The position is hybrid with a minimum of three office days and two hybrid days per week, with potential shift to 100% in-person based on program needs.
We are an equal opportunity employer and do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other status protected by law.