Calling all Towson Tigers!! -- Case Manager (Supports Planner)
Join to apply for the Calling all Towson Tigers!! -- Case Manager (Supports Planner) role at Service Coordination Inc.
Why should YOU want to work with us?
Competitive pay: base salary range of $64,395-$79,861 for all incoming Case Managers. Salary is determined following a review of education, relevant case management experience and certifications.
Reimbursement for all travel and a quarterly bonus potential.
Generous Team Member Referral Program.
Excellent benefits, including tuition reimbursement, student loan repayment, medical, dental, vision plans, 100% employer‑paid short‑term and long‑term disability, life insurance, 403(b) match (up to 5% of salary), generous annual leave, sick leave accrual, and holiday pay.
Extensive paid training and employer‑provided laptop and cell phone.
Supportive Leadership Teams that encourage success, training, open communication through monthly Town Halls and Annual Reviews.
SCI provides quality case management by helping people understand their options and connect them to resources that respect their dignity and rights. In the COVID‑19 shutdown, Support Planners adapted to remain available and helpful.
Position Summary
Provide Case Management services and support to people with disabilities or medical needs requiring assistance with activities of daily living (bathing, dressing, toileting, eating, mobility). Primary objectives include establishing positive working relationships, exploring options and preferences, developing and monitoring Person‑Centered Plans of Service, meeting state‑mandated requirements, and ensuring services meet quality standards.
SCI Team Member Expectations
All members ensure services align with the organization’s mission, core values, policies & procedures, HIPAA, confidentiality, and security. Members collaborate with peers, leadership, and support areas; participate in meetings, trainings; comply with employment laws; practice self‑direction and person‑centered planning; and foster a culture of diversity.
Essential Duties
Advocates on behalf of clients, provides resource information, and educates them to become self‑determined.
Provides education to clients and their support system.
Provides education on coordination and advocacy for services.
Encourages clients to empower themselves and achieve optimal independence.
Educates clients on principles of self‑determination.
Collects information and documentation for eligibility for Supports Planning services.
Meets with clients and/or authorized representatives to obtain information.
Obtains relevant supporting documentation.
Plans for and updates Person‑Centered Plans of Service (POS).
Plans, facilitates, develops, and continually updates Person‑Centered Plans of Service and POS tools that document service needs.
Engages in person‑centered planning process with clients.
Develops and writes POS in collaboration with clients.
Conducts POS preparations with clients.
Researches, identifies, refers, and coordinates resources to achieve outcomes specified in the client’s POS and shares resources with team members.
Provides information, makes referrals, and assists clients.
Assists clients with transitions.
Completes required paperwork and follows up for waivers.
Identifies services and collaborates with providers for clients in institutional facilities to transition successfully into the community.
Monitors POS and conducts follow‑up activities.
Conducts on‑site visits to support and observe clients.
Conducts timely visits and contacts as defined in regulations.
Obtains information regarding progress toward goals.
Identifies new medical and health services and other personal needs.
Completes Reportable Events as defined in regulations.
Applies or re‑applies for necessary programs or services.
Communicates with providers regarding resolution of concerns.
Assists with documentation for medical assistance applications.
Adheres to SCI policies and procedures.
Meets performance utilization benchmark to ensure compliance with SCI standards.
Maintains HIPAA records in secure locations.
Required Competencies
Problem Solving
Decision Making
Job Knowledge
Achievement
Initiative
Trustworthiness
Respect for Others
Interpersonal Communication
Building Relationships
Service Orientation
Teamwork
Dependability
Flexibility
Detail Orientation
Professionalism
Planning
Stress Tolerance
Work Attitude
Minimum Qualifications
Bachelor’s or Master’s degree in a human service field (Human Services Administration, Psychology, Sociology, Social Work, Nursing, Counseling).
Valid driver’s license and insured vehicle.
Experience
Experience working with people with disabilities preferred.
Experience with person‑centered planning preferred.
Physical Demands
Standard office environment. Must remain stationary >95% of the time. Operates computer, keyboard, mouse, and other office equipment. May occasionally move office equipment weighing 10‑25 pounds. Requires close vision and ability to operate a motor vehicle. Frequent communication with others is required.
EEO Statement
SCI is an equal opportunity employer and is committed to the full inclusion of all qualified individuals. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, hair texture, protected hairstyle, veteran status, or genetic information. SCI commits to providing equal opportunity and access to individuals with disabilities by ensuring reasonable accommodations are provided to participants in the job application or interview process. Reasonable accommodations can be requested by contacting Kathryn Eckert at kathryn.eckert@sc-inc.org or 410‑218‑5581.