As a valuable member of the Healthfirst Care Management team, the Field Care Coordinator (FCC) is responsible for conducting local home visits for Healthfirst members. During these care management visits, the FCC may perform a home environment assessment, administer health questionnaires, retrieve necessary documentation, and/or facilitate a video visit with a Healthfirst Care Manager or Clinical Eligibility Nurse to conduct other required assessments. When needed, the FCC also supports Healthfirst clinical teams by providing translation services.
The schedule is Mon-Fri 9AM-5:30PM and requires travel within the Bronx. We are looking for candidates who reside in the Bronx.
Duties/Responsibilities:
Schedules and conducts multiple home visits per day (clustered in small geographic areas)
Supports the Healthfirst clinical team members, including UAS nurses and Care Managers, by facilitating cross-cultural communications and interpreting the employee-to-member and member-to-employee conversation
Responds to and, when needed, escalates member questions, as directed
Properly documents findings in Healthfirst information systems
Collaborates with other members of the clinical team (Care Managers, Care Coordinators, Clinical Eligibility Nurses, Medical Directors, etc.) to ensure member needs are prioritized and addressed
Collects documents from members, including health care proxy agreements and other important member documents, and ensures they are routed to the appropriate recipient
Additional duties as assigned
Minimum Qualifications:
High school diploma or GED
Bilingual in English and Spanish
Experience using health information systems to document or retrieve information
Proficient computer skills experience, including a solid understanding of Microsoft Outlook, Word and Excel
Ability to travel around downstate New York which includes the 5 boroughs, Long Island, Orange County, and Westchester
Preferred Qualifications:
In alignment with our hyper local mission, it is highly preferred that the incumbent resides within a commutable distance to their assigned field location
Ability to commute by car/vehicle
Prior experience in a field-based health care role (home visits a plus)
Work experience as an Interpreter/Translator or in a bilingual customer service role in the field and/or in a call-center
Experience with geriatric or other frail populations, including their caregivers, or in a health care office
Familiar with areas of NYC, Long Island, and/or lower Westchester
A valid NYS driver's license or ID
WE ARE AN EQUAL OPPORTUNITY EMPLOYER. Applicants and employees are considered for positions and are evaluated without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, age, genetic information, military or veteran status, marital status, mental or physical disability or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.
If you have a disability under the Americans with Disability Act or a similar law and want a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to careers@Healthfirst.org or calling 212-519-1798 . In your email please include a description of the accommodation you are requesting and a description of the position for which you are applying. Only reasonable accommodation requests related to applying for a position within Healthfirst Management Services will be reviewed at the e-mail address and phone number supplied. Thank you for considering a career with Healthfirst Management Services.
Hiring Range*:
Greater New York City Area (NY, NJ, CT residents): $47,403 - $62,400
All Other Locations (within approved locations): $41,101 - $60,320
As a candidate for this position, your salary and related elements of compensation will be contingent upon your work experience, education, licenses and certifications, and any other factors Healthfirst deems pertinent to the hiring decision.
In addition to your salary, Healthfirst offers employees a full range of benefits such as, medical, dental and vision coverage, incentive and recognition programs, life insurance, and 401k contributions (all benefits are subject to eligibility requirements). Healthfirst believes in providing a competitive compensation and benefits package wherever its employees work and live.
*The hiring range is defined as the lowest and highest salaries that Healthfirst in “good faith” would pay to a new hire, or for a job promotion, or transfer into this role.