Bilingual Korean Field Care Coordinator Queens
The Field Care Coordinator (FCC) is responsible for conducting local home visits for Healthfirst members. During these care management visits, the FCC performs home environment assessments, administers health questionnaires, retrieves necessary documentation, and facilitates video visits with a Healthfirst Care Manager or Clinical Eligibility Nurse to conduct other required assessments. The FCC also supports Healthfirst clinical teams by providing translation services when needed and documents findings in Healthfirst information systems.
Duties and Responsibilities
Schedules and conducts multiple home visits per day (clustered in small geographic areas)
Supports the Healthfirst clinical team members, including UAS nurses and Care Managers, by facilitating cross-cultural communications and interpreting employee-to-member and member-to-employee conversations
Responds to and, when needed, escalates member questions as directed
Properly documents findings in Healthfirst information systems
Collaborates with other members of the clinical team (Care Managers, Care Coordinators, Clinical Eligibility Nurses, Medical Directors, etc.) to ensure member needs are prioritized and addressed
Collects documents from members, including health‑care proxy agreements and other important member documents, and ensures they are routed to the appropriate recipient
Provides additional duties as assigned
Minimum Qualifications
High school diploma or GED
Bilingual in English and one or more language(s)
Experience using health information systems to document or retrieve information
Proficient computer skills, including a solid understanding of Microsoft Outlook, Word and Excel
Ability to travel around downstate New York which includes the 5 boroughs, Long Island, Orange County, and Westchester
Preferred Qualifications
English‑proficient bilingual who also speaks Spanish, Mandarin, Cantonese (highly preferred)
Incumbent resides within a commutable distance to their assigned field location (hyper‑local mission)
Ability to commute by car/vehicle
Prior experience in a field‑based health care role (home visits a plus)
Work experience as an Interpreter/Translator or in a bilingual customer service role in the field and/or in a call‑center
Experience with geriatric or other frail populations, including caregivers, or in a health care office
Familiar with areas of NYC, Long Island, and or lower Westchester
A valid NYS driver’s license or ID
Hiring Range
Greater New York City Area (NY, NJ, CT residents): $47,403 - $64,338
All Other Locations (within approved locations): $41,101 - $60,320