Under the supervision of the Center Manager, the Adult Mental Health Case Manager SP 3/4 delivers clinical services and community supports to persons with severe and persistent behavioral health illness as defined by the Texas Department of State Health Services. Services are provided according to the Texas Resiliency and Recovery Model and must conform to the Performance Contract, Community Service Standards, Helen Farabee Centers policy and procedures, and Medicaid standards.
Responsibilities
The incumbent assists consumers in making informed choices, educates them on community resources, and helps them access services. They schedule uniform assessments and update treatment plans in accordance with consumer need. The position requires on‑call service after regular business hours, for which compensation is provided. The incumbent must provide face‑to‑face assessment and crisis intervention services to anyone requesting help or presenting a crisis at any time. Teamwork, initiative, and positive work habits are expected. The incumbent also provides consultation and support to fellow staff as needed. This role requires an aptitude for working with severely mentally ill, often impoverished individuals and a commitment to viewing the work as a clinical specialty.
The incumbent should possess knowledge and skills in assessment, diagnostics, treatment planning, and community support services for children, adults, and geriatric persons with behavioral health. They should also have knowledge of psycho‑therapeutic medications and basic casework skills. The position may involve assisting with unassigned caseloads and supporting caseworkers with assigned caseloads as needed. The incumbent is accountable to the Center Manager. HFC incorporates trauma‑informed care principles, including cultural sensitivity, in all service delivery areas. All job descriptions include the responsibility to learn about and implement trauma‑informed practices within the scope of work for the position. Reassignment is a condition of employment that may occur at the employer’s discretion. Work location and hours may change based on program needs.
Qualifications
Bachelor’s degree from an accredited college or university with a major in social, behavioral, or human services. Licensure is not required. Experience with severe and persistent mental illness is preferred but not required.
Must have a valid driver’s license and be insurable to drive Center vehicles. Position requires proof of PIP insurance and passing and maintaining all Center‑mandated trainings.
Knowledge, Skills, and Abilities
Ability to read and proof correspondence, reports, and computer printouts manually, etc.
Good spelling and grammar skills.
Ability to write progress notes according to standard assessments, brief mental status exams, memos, letters, complex reports, and other documents with acceptable spelling and grammar.
Ability to explain verbal instructions and communicate in a courteous and effective manner with co‑workers, consumers, families, agencies, and the public.
Display a customer service orientation; treat customers as equals and partners at all times.
Skilled in the use of personal and network computers, word processing, database, spreadsheet, and office management software (Microsoft Office), and familiarity with CARE.