Women and Childrens Center Case Manager
Trinity Christian Academy
Location: Jacksonville, FL
Position Summary
The Case Manager at Trinity Rescue Mission is responsible for delivering comprehensive, structured, and long-term case management services to clients participating in our established life management programs. This role includes conducting client interviews, developing individualized program plans, and providing consistent mentorship and counseling. The Case Manager must understand and respond to the unique challenges of each client's background, advocating for their access to the resources necessary to achieve self-sufficiency and long-term transformation.
Key Responsibilities
Interview and accept clients into appropriate programs based on eligibility and need.
Provide structured case management services tailored to each client's specific needs.
Develop and implement individualized program plans that include clear goals and action steps.
Conduct regular one-on-one mentoring and peer-to-peer sessions with clients to evaluate progress and address barriers.
Maintain accurate documentation and case notes in accordance with program policies and reporting requirements.
Advocate for clients by connecting them with necessary services, including healthcare, employment, housing, recovery support, local agencies, and education.
Collaborate with internal staff and external service providers to ensure continuity of care and a supportive environment.
Monitor and report client progress to program leadership; recommend program adjustments as needed.
Maintain confidentiality, professional boundaries, and uphold the mission and values of Trinity Rescue Mission.