Virtual Care Coordinator
NextCare Urgent Care is looking for a friendly, enthusiastic, and reliable Virtual Care Coordinator.
Responsibilities
Collaborating with Virtual Care Providers in the care of our patients
Triaging patients in preparation of their virtual visit
Scheduling patient visits as needed
Managing the virtual waiting room
Completing any necessary follow up and referrals needed
Assisting with appropriate and miscellaneous projects as assigned
How You Will Make An Impact
The Virtual Care Coordinator supports the organization with high quality customer service, delivering a seamless, repeatable, and excellent virtual experience to NextCare customers.
Essential Education, Experience & Skills
Education: Minimum of high school diploma or equivalent
Experience: Prior experience in an urgent care or other clinical setting
Skills
Exceptional customer service skills
Ability to multi-task in a fast-paced environment
Ability to prioritize and pay attention to detail
Strong verbal and written communication skills
Ability to communicate effectively with patients, providers, team members, and management
Strong analytical and creative problem solving skills
Flexibility to adapt to procedural changes
Cooperative and able to work well with others
Valued But Not Required
Education, Experience and Skills