Veterinary Care Coordinator

Emergency Patient Care Coordinator

VCA Aurora Animal Hospital invites you to be our newest Emergency Patient Care Coordinator!

Schedule: Full-time opportunity. We utilize a 3 x 12 hour schedule. Swing/2nd shift, 7pm - 7am, with rotating weekends and some holidays (2 winter and 1 summer) required.

Compensation: $19 - 21/hr. Starting range is determined by license, skill set, and years of experience in the field. Financial growth opportunities available.

Shift Differential: A shift differential is offered to associates who work between 10 pm - 6 am.

As a Patient Care Coordinator, you will play a vital role in supporting our Doctors and Technician team by ensuring a seamless and positive experience for our clients and patients. Your ability to create a welcoming, low-stress environment will be essential in delivering exceptional patient care and client service.

Key Responsibilities:

• Serve as a primary point of contact for clients, providing in-depth education on treatment plans, procedures, and discharge instructions.
• Coordinate patient care services to ensure efficient workflow and continuity of care.
• Accurately enter and review charges to maintain precise billing and medical records.
• Collaborate with all hospital departments to support seamless communication and patient care.
• Manage and maintain medical records, charts, reports, and correspondence with accuracy and confidentiality.

We are looking for a compassionate and detail-oriented individual who thrives in a fast-paced environment and is committed to providing top-tier support to both clients and the veterinary team.

Requirements:

• Confidence around pets
• Medical background, such as veterinary technician, human healthcare, or pharmaceutical
• Medical terminology training
• Ability to work weekends and evenings. This is an overnight position.

Benefits of joining the VCA Aurora Animal Hospital Team!

• Access to the people and financial resources of a large veterinary community
• Leadership Opportunities and Career Development Programs
• Opportunities to give back through strong Shelter partnerships and VCA Charities
• Free mental wellness subscriptions (Head Space and 12 Lyra Health Sessions)
• In-hospital Social Worker
• Referral bonuses and Competitive wages
• Medical, dental & vision insurance for you and your family
• Life, long and short-term disability insurance included
• Paid parental leave
• Paid vacation, sick time, and holiday pay
• 401(k) with corporate match
• Pet care discounts (40-100%)
• Associate-led equity, inclusion, and diversity groups
• Free Continuing Education through our online WoofU
• Associate discounts on major cell phone carriers, car rentals, entertainment, and more!
• Plus so much more!

Key points in regarding our hospital's commitment to professional development and employee well-being:

On-Site Social Worker: The presence of an on-site social worker is a remarkable resource for our associates.

Health and Well-being: Prioritizing the health and well-being of our team is a leadership priority that ensures a positive workplace culture. A healthy and supported team is better equipped to provide the best care to patients and clients.

Location: 2600 W. Galena Blvd., Aurora, IL 60506

Apply Today! If you're passionate about saving lives, have a heart as big as a Saint Bernard's, we want to hear from you! Let's make tails wag together!

If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.