Overview Join the Triage Nurse LPN / RN team at Penn Medicine Lancaster General Health. The position is full‑time with a focus on patient triage, assessment, and coordination of care.
Location East Petersburg, PA. Opportunity to work remotely after onsite onboarding and training for a minimum of 6 months, with a requirement to demonstrate proficiency in the role.
Hours 40 hours per week, Monday–Friday, 8:00 a.m.–4:30 p.m.
Sign On Bonus Up to $2,500 prorated based on FTE, with a 2‑year commitment. External applicants only.
Responsibilities Monitors and responds to triage calls in person, through the nurse phone line, and via an EPIC inbasket.
Talks directly to patients on the telephone and directs them to emergency rooms, urgent care centers, dispenses home care advice, or schedules appointments during office hours.
Determines urgency of seeing a patient based on brief assessment and familiarity with the patient’s condition and history.
Uses evidence‑based clinical decision‑making including algorithms.
Sends patients with high‑risk chief complaints such as chest pain, abdominal pain, or severe headaches to emergency departments immediately or arranges for an ambulance.
Provides appropriate home health advice to patients who do not need to go directly to the emergency room, and schedules appointment with a provider as necessary.
Ensures accurate documentation for all conversations and treatments in the patient’s electronic medical record.
Arranges appointments for patients who do not need to go to the emergency room but need to see a physician, consulting with clinicians as needed.
Provides general health information when patients have questions (e.g., “Do I need a flu shot?”).
Serves as a clinical resource and professional role model for other nursing staff.
Prioritizes work tasks and services, completing them in a timely manner.
Assists in medical chart reviews and compiling data for audits and reports.
Maintains accurate, clear, and concise progress notes, problem lists, and medication lists.
Provides patient education regarding disease processes, therapies, and healthful behaviors; communicates appropriately and tactfully with all staff, patients, families, consultants, and community members.
Provides timely response to calls and patient/staff inquiries.
Participates in staff, planning, in‑service, and other meetings as needed.
Secondary Functions Other duties as assigned related to triage workflows.
Minimum Required Qualifications Licensed Practical Nurse or Registered Nurse, issued by the PA State Board of Nursing.
Healthcare BLS certification.
Minimum of two (2) years of clinical experience in direct patient care within a Family Medicine office setting or an emergency department.
Current CPR certification.
Strong customer service skills.
Preferred Qualifications Bilingual.
Computer skills and knowledge of word processing.
Demonstrated ability to work effectively in an independent environment.
Benefits Comprehensive compensation and benefits program, including one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees receive a supportive environment that promotes health, wellness, and professional development.
Equal Opportunity Employer We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran, or any other status protected by applicable law.